ITSM ServiceNow Consultant (m/f/d)

As an ITSM / ServiceNow Consultant, you will guide our clients towards modern, efficient, and digital processes. You will combine technology, consulting, and methodology to actively shape projects. Your tasks include moderating workshops for process design, optimization, and implementation, analyzing existing ITSM/ESM processes, advising on ServiceNow architectures, and creating solution designs. You will collaborate closely with client teams and ensure high-quality delivery across all project phases. Depending on your seniority, you will lead workstreams or entire client projects as a trusted advisor.

Must Have

• Moderate and conduct workshops for process design and optimization
• Analyze ITSM/ESM processes and develop improvements
• Advise on ServiceNow architectures and best practices
• Create solution designs, roadmaps, and implementation concepts
• Ensure high-quality project delivery
• Participate in pre-sales activities
• Several years of Enterprise Service Management experience, ideally with ServiceNow
• Strong knowledge in process modeling, optimization, or quality management
• Experience in workshop moderation and project/workstream leadership
• Confident stakeholder management at management level
• Proficiency in pre-sales or offer processes
• Very good German and English language skills
• Willingness to take responsibility and contribute to team success

Good to Have

• ServiceNow certifications are a plus

Perks & Benefits

• Flexible working models (remote or hybrid) with individually plannable working hours and locations
• Modern IT equipment (you choose your device)
• Diverse training opportunities via Devoteam Academy, including certified trainings and language courses
• International development opportunities for career boost
• Corporate Benefits with a wide selection of offers
• Comprehensive additional benefits like company pension scheme, direct insurance, and capital-forming benefits
• Structured onboarding process with Integration Day and mentor program
• Job bike leasing with attractive tax advantages
• Attractive bonuses for recruiting new colleagues
• Modern and centrally located offices
• Get-Togethers, parties, and team events

Company Description

At Devoteam N Platform, we support companies in fully leveraging the possibilities of the ServiceNow platform. As part of a strong international network of over 500 tech experts and 200 consultants, you will design digital workflows that increase productivity, improve employee experiences, and enable sustainable change.

Together, we drive digital transformation – boldly, innovatively, and with true team spirit.

#SNOW #ITSM

What awaits you at Devoteam

We live a modern work culture – flexible, trust-based, and focused on your personal development. With us, you receive:

• Flexible working models – whether remote or hybrid – with individually plannable working hours and locations
• Modern IT equipment – You decide which work device suits you best
• Diverse training opportunities via our Devoteam Academy, including certified trainings and language courses
• International development opportunities for your personal career boost at Devoteam
• Corporate Benefits with a large selection of offers in various areas
• Comprehensive additional benefits such as company pension scheme, direct insurance, and capital-forming benefits
• A structured onboarding process with Integration Day and mentor program for your successful start with us
• Job bike leasing with attractive tax advantages
• Attractive bonuses if you inspire new colleagues for us
• Modern and centrally located offices
• Get-Togethers, parties, and team events for exchange and shared fun

Job Description

As an ITSM / ServiceNow Consultant, you will accompany our clients on their journey to modern, efficient, and digital processes. You will combine technology, consulting, and methodology – and actively shape projects.

Your tasks

• Moderation and execution of workshops on process design, optimization, and implementation
• Analysis of existing ITSM/ESM processes and development of concrete improvement suggestions
• Consulting on ServiceNow architectures, best practices, and transformation strategies
• Creation of solution designs, roadmaps, and implementation concepts
• Close collaboration with client teams and our delivery units
• Ensuring high-quality delivery across all project phases
• Participation in pre-sales activities such as scoping, RFPs, or effort estimates
• Depending on your seniority, you will also take on the following levels of responsibility:
• Independently take on demanding tasks and lead workstreams or
• Manage complete client projects, technically lead teams, and act as a central Trusted Advisor at management level.

Qualifications

• Several years of experience in Enterprise Service Management, ideally with ServiceNow
• In-depth knowledge in process modeling, optimization and/or quality management
• Experience in workshop moderation
• Experience in leading projects or workstreams
• Confident stakeholder management at management level
• Routine in pre-sales or offer processes
• Very good German and English language skills
• Desire to take responsibility and make a difference in a team

ServiceNow certifications are a plus – but not a must.

Additional Information

We believe in potential. Please apply even if you don't fully meet all requirements. With the right attitude, curiosity, and support from your team, you can grow quickly with us.

We look forward to your application!

Recruiting Team – Devoteam Germany

de.recruiting@devoteam.com

Further job offers can be found at: ServiceNow Jobs - Devoteam Germany