Junior Order Management Coordinator - Spanish Speaker

As a Junior Order Management Coordinator, you will develop expertise in a specific function, assuming ownership of the process per the assigned role. Your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities such as order entry, change order process, hold management, and close cooperation with internal stakeholders. You will also provide high customer service level assistance, handle complaints, and verify order document accuracy.

Must Have

• Execution of the order management cycle
• Order entry
• Change order process
• Hold management
• Close cooperation with internal stakeholders (finance, credit, export control, product groups, project managers, sales etc.)
• Providing high customer service level assistance to customers
• Handling customer complaints
• Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements
• Adapting to a fast-paced business with a focus on first in, first out cycle time
• Participating in monthly close activities that result in heavier workloads
• Understanding that working as a team is a must and cooperation with others is essential
• Prioritizing team’s goals and contributing to keep a good working atmosphere in the workplace
• English skills at B2/C1 level
• Spanish skills at B2/C1 level
• Minimum 1 year of similar work experience
• Ability to identify and solve problems on their own
• Supporting peers in problem solving
• Taking ownership of problem resolution
• Team player attitude
• Experience with working under time pressure / tight deadlines
• Continuous learning mindset
• Capability to prioritize and efficiently handle various responsibilities
• Adapting to change
• Attention to detail

Good to Have

• Familiarity with Salesforce
• Familiarity with Google Workspace
• Bachelors/Masters degree

Perks & Benefits

• Contract of employment
• Hybrid work model and flexible working hours
• Comfortable working conditions (high class offices, parking space)
• Competitive salary package
• Strong team-oriented culture
• Private medical and dental coverage (Medicover)
• Life insurance
• Cafeteria program for benefits (multisport card, cinema tickets, etc.)
• 1000 PLN for spectacles
• Employee Pension Plan (PPE)
• ESPP (Motorola Solutions stock programme)
• Company-supported sport and social activities (ski team, volleyball, tennis section, etc.)
• Access to wellness facilities and integration events

As a Junior Order Management Coordinator, you will develop expertise in a specific function, assuming ownership of the process per the assigned role. Your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities.

• Order entry
• Change order process
• Hold management
• Close cooperation with internal stakeholders (finance, credit, export control, product groups, project managers, sales etc.)
• Providing high customer service level assistance to our customers
• Handling customer complaints
• Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements
• Adapting to a fast-paced business with a focus on first in, first out cycle time
• Participating in monthly close activities that result in heavier workloads
• Understanding that working as a team is a must and cooperation with others is essential
• Prioritizing team’s goals and contributing to keep a good working atmosphere in the workplace

Basic Requirements

• English and Spanish skills at B2/C1 level
• Familiarity with Salesforce and Google Workspace is prefered
• Bachelors/Masters degree preferred
• Similar work experience required (min 1 year)
• Ability to identify and solve problems on their own
• Supporting peers in problem solving
• Taking ownership of problem resolution
• Team player attitude is a must
• Experience with working under time pressure / tight deadlines
• Continuous learning mindset
• Capability to prioritize and efficiently handle various responsibilities
• Adapting to change
• Attention to detail

We offer:

• Contract of employment
• Hybrid work model and flexible working hours
• Comfortable working conditions (high class offices, parking space)
• Competitive salary package
• Strong team-oriented culture
• Private medical and dental coverage (Medicover)
• Life insurance
• Cafeteria program for benefits (multisport card, cinema tickets, etc.)
• 1000 PLN for spectacles
• Employee Pension Plan (PPE)
• ESPP (Motorola Solutions stock programme)
• Company-supported sport and social activities (ski team, volleyball, tennis section, etc.)
• Access to wellness facilities and integration events