Key Account Manager, SMB

As a Small Market Account Executive at Lytx, you will manage and renew relationships with existing small business clients. Your role involves ensuring customer satisfaction, driving contract renewals, and identifying upselling or cross-selling opportunities for additional services. This position requires strong communication, a customer-first mindset, and a passion for technology, focusing on building relationships, solving problems, and selling into an existing client base.

Must Have

• 3+ years in account management, renewals, or customer success.
• Strong communication and negotiation skills.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Familiarity with CRM tools (Salesforce, HubSpot, or similar).
• Experience working with small business clients.
• Understanding of SaaS subscription models and video technology solutions.
• A proactive, problem-solving mindset with attention to detail.
• Ability for some travel as needed.

Perks & Benefits

• Powered by cutting-edge technology
• Happy People culture
• Opportunity to make a positive impact in the world
• Diverse team
• Help save lives on our roadways

As a Small Market Account Executive, you will be responsible for managing and renewing relationships with existing small business clients. Your primary goal is to ensure customer satisfaction, drive contract renewals, and identify opportunities for upselling or cross-selling additional services. This role is ideal for someone with strong communication skills, a customer-first mindset, and a passion for technology. If you love building relationships, solving problems, and selling into an existing client base, then we want to talk to you!

You’ll Get To:

• Own the renewal process for a portfolio of small business accounts.
• Proactively engage clients ahead of renewal dates to ensure continuity of service.
• Serve as the primary point of contact for existing clients in your portfolio.
• Understand client needs and provide solutions that align with their business goals.
• Identify and recommend additional products or features that add value to the client.
• Collaborate with sales and customer success teams to execute growth strategies.
• Track usage and engagement metrics to anticipate potential churn risks.
• Work with internal teams to resolve issues promptly and maintain high satisfaction.
• Maintain accurate records in CRM systems.
• Provide regular updates on renewal status and forecast to management.

What You’ll Need:

• 3+ years in account management, renewals, or customer success.
• Strong communication and negotiation skills.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Familiarity with CRM tools (Salesforce, HubSpot, or similar).
• Experience working with small business clients.
• Understanding of SaaS subscription models and video technology solutions.
• A proactive, problem-solving mindset with attention to detail.
• Ability for some travel as needed

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

$95,000.00 - $95,000.00

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways!

Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email TA@lytx.com. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.