Learning & Development Manager

Location: Crewe, UK - Onsite (with some opportunity for global travel)

Salary: £40,000 to £50,000 per annum

Likewize is the premier global boutique for device protection and pre-owned solutions. From phones to smart home devices, we care for the tech that powers everyday life.

We are looking for a passionate Learning and Development Manager to champion growth, unlock potential, and shape meaningful learning experiences across Likewize.

Job Profile

As a Learning and Development Manager, you will be responsible for maintaining, enhancing, and delivering our established learning and development programmes and systems to ensure they continue to support our business goals and plans. You will oversee the ongoing management of L&D processes, ensuring training content, platforms, and initiatives remain current, effective, and impactful for employees at all levels.

You will work closely with leaders and stakeholders to monitor learning outcomes, assess development needs, and continuously improve our existing programs and systems. You will also support managers and employees through guidance, coaching, and the promotion of a culture of continuous learning.

To be successful in this role, you should have a strong background in learning and development operations, with proven experience in managing and optimising learning tools and technologies. You should bring excellent communication, stakeholder management, and analytical skills, along with the ability to think commercially and manage vendor partnerships effectively. A passion for learning, a data-driven mindset, and an interest in emerging L&D trends will help you ensure our people development approach remains relevant and impactful.

Primary Responsibilities

• Maintain, optimise, and continuously improve learning strategies, programs, and systems to ensure alignment with business objectives, talent priorities, and organisational capability needs, driving measurable improvements in employee performance / engagement.
• Design and deliver impactful training programmes, workshops, and e-learning modules using established learning methods and systems (e.g. LMS, digital learning tools).
• Support the implementation and delivery of global learning and development initiatives, ensuring consistency, scalability, and cultural alignment across regions.
• Deliver high-quality leadership development programs that strengthen capability, foster inclusive leadership, and support the organisation’s succession and talent pipelines.
• Ensure robust governance and delivery of the risk and compliance training schedule, maintaining full adherence to organisational and regulatory standards, including FCA regulation.
• Partner with business leaders and stakeholders to identify skills gaps, development priorities, and growth opportunities, ensuring learning solutions directly enable business performance.
• Identify opportunities to utilise the apprenticeship levy and other funding schemes, maximising investment in workforce development and skills growth.
• Build and maintain partnerships with local schools, colleges, and other educational institutions to support work experience, apprenticeships, and initiatives that bridge the gap between education and employment.
• Manage the L&D budget effectively, ensuring optimal use of resources, cost efficiency, and demonstrable return on investment.
• Evaluate the impact and effectiveness of learning interventions, reporting on participation, engagement, and performance outcomes.
• Ensure all L&D content, systems, and processes remain current with best practice, compliance requirements, and emerging technologies.
• Build and maintain strong relationships with external vendors, consultants, and internal L&D specialists, ensuring quality and consistency across all learning initiatives.
• Uphold Likewize’s data protection and information security policies, maintaining the confidentiality and integrity of employee and business information.

Requirements

• At least 5 years of experience in learning and development, preferably in a digital or technology-related industry.
• Proven experience in designing and delivering various learning methods and solutions, such as training workshops, e-learning, coaching, mentoring, simulation, etc.
• Knowledge of learning management systems (ideally Cornerstone), authoring tools (ideally Articulate), and evaluation methods.
• Excellent communication, presentation, and facilitation skills, with the ability to adapt to different audiences and learning styles.
• Strong project management, organisational, and analytical skills, with the ability to manage multiple tasks and priorities.
• Ability to work independently and collaboratively, with a proactive and creative approach to problem-solving.
• Passionate about learning & development and committed to continuous improvement and innovation.

What do we offer?

At Likewize, we care about you and your progression.

We offer:

• A competitive salary and benefits package
• A supportive and collaborative culture
• A fun and dynamic work environment
• A range of learning and development opportunities
• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
• Access to a GP at any time, with prescriptions delivered to your home or work
• Enhanced Maternity, Paternity & Adoption
• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
• A fully paid Employee Assistance Programme
• Free onsite car parking
• Employee Discounts
• Cycle 2 work scheme
• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

Ensure Fairness & Embrace Differences

We believe in fairness – so much so that Fair is our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.

We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.

Are you ready to join Likewize?

At Likewize, we are trusted by many of the world’s biggest brands to look after their customers tech. When their tech goes wrong we make it right.

We offer device protection insurance programs, repair services, upgrade and recommence solutions and also premium tech support.

The tech industry moves fast - but so do we. Innovation and disruption are in our DNA, so we are always challenging convention and looking for ways to do things better, quicker and making everything easier for our customers.

Doing that successfully takes trust, teamwork and a knack for making the complicated simple. We’re looking for creative, quick and relentless talent to join the team. Are you one of us?