Manager, Benefits

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

PayPal is looking for a Benefits Manager who can lead benefits strategy and delivery for PayPal in India and Australia. We are looking for a benefits professional with proven experience in benefits design and delivery, benefits program management, financial acumen, and can engage with multiple cross-functional stakeholders. Partnering with regional stakeholders, this role manages the full scope of country benefits programs, driving the strategy for programs including health, childcare, eldercare, retirement, life, accident, disability, wellness, and ancillary programs.

This role will report to the APAC Benefits Leader, engaging with stakeholders to support data-driven decisions, deliver financially sustainable programs that are impactful and values-centered and support the global rewards strategy and the company’s strategic direction in the region.

Role will be hybrid with in-office presence three days a week.

Job Description:

Essential Responsibilities:

• Collaborate with global benefits leaders and internal/external thought partners to shape the program strategy and define initiatives for continuous improvement.
• Provide internal consultation and interpretations around escalations from employees and the business and incorporate relevant feedback to improve on future program delivery.
• Participate in key surveys and identify appropriate benchmarking to measure the competitive level of our programs and costs, balancing against expressed employee preferences and feedback.
• Ensure internal and external program and vendor compliance with local regulations and PayPal standards.
• Partner with vendors and People Analytics to develop program reporting on performance to review with stakeholders and review cross functional opportunities to improve on the employee experience across related programs outside of Benefits.
• Develop an annual communications calendar to optimize for personalized, action-driving notifications and build a full inventory of compliant program resources and plan summaries

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

• Engage as a strategic partner to the business and People team. Understand current and emerging market trends, identify potential opportunities and gaps, design benefits that reflect diverse family structures and support the whole self, aligned to our global principles and corporate values, yet provide flexibility and local customization to account for local practices and regional market nuances.
• Lead negotiations and renewals with providers including utilization review, governance, contract compliance, issues management, employee communications, and stakeholder alignment
• Review and analyze benefits trends and advise leadership on the state of benefits for the countries in scope, demonstrating an understanding of the market dynamics, regulatory framework, competitive position, and industry trends.
• Ensure benefit program proposals balance PayPal values alignment, affordability and competitiveness, business objectives, and meet all legal requirements.
• Partner with internal stakeholders and external consultants to ensure benefits and wellness offerings are relevant, flexible, cost-effective, and competitive with local practices and aligned with business and talent strategies.
• Manage relationships with vendors, brokers, and carriers, including monitoring of cost, service levels, processes, and accuracy of data.
• Partner with benefits team members, legal and procurement teams for benefit contract implementation, risk assessments, renewals and payment monitoring.
• Leverage technology and tools to simplify tasks and enhance employee-facing processes to deliver a friction-less, elevated experience through the employee lifecycle
• Support plan audits and reconciliations with financial insights and data
• Meaningfully engage employees through various modes to improve benefits awareness and participation
• Develop compelling benefits communications including emailers and program documents for program renewals and targeted employee connects
• Manage day-to-day administration and compliance of programs, through management of internal and external partner relationships.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us .

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com .

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com .

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

About Us

PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless.

Learn more at PayPal.com/Jobs

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