Manager- Commercial Operations
Job Summary
Job Description
The Commercial Operations Manager role involves leading the design and delivery of commercial operations solutions for life sciences companies, focusing on areas like incentive compensation, commercial analytics, CRM, and data strategy. Responsibilities include managing client relationships, overseeing project portfolios, and driving innovation through integrating emerging trends and AI applications. The manager will lead cross-functional teams, mentor team members, and ensure the success of commercial operations initiatives, ensuring measurable client success.
Must have:
- 10-12 years of experience in pharmaceutical commercial operations.
- Proven success in delivering data-driven commercial strategies for life sciences.
- Strong leadership skills with the ability to manage and mentor teams.
- Strategic expertise in incentive compensation, MDM, and field enablement.
- Exceptional communication and stakeholder management skills.
Good to have:
- Familiarity with analytics tools (Tableau, PowerBI, Python).
- Familiarity with platforms (Reltio, Veeva Network).
6 skills required
Job Details
For over 30 years, Beghou Consulting has been a trusted adviser to life science firms. We combine our strategic consulting services with proprietary technology to develop custom, data-driven solutions that allow life sciences companies to take their commercial operations to new heights. We are dedicated to client service and offer a full suite of consulting and technology services, all rooted in advanced analytics, to enhance commercial operations and boost sales performance.
Purpose of Job
We’re seeking a strategic and results-driven Commercial Operations Manager with 10-12 years of experience in life sciences commercial operations and analytics. This senior role is ideal for a leader with a proven track record of designing and delivering high-impact commercial strategies for top pharma clients. You’ll oversee complex initiatives, lead cross-functional teams, and drive operational excellence in areas such as incentive compensation, commercial analytics, CRM enablement, and data strategy, ensuring measurable client success.
We’ll trust you to:
- Strategic Leadership and Client Engagement
- Lead the design and delivery of commercial operations solutions, aligning with client goals in incentive compensation, commercial analytics, CRM, and data strategy.
- Manage high-profile client relationships, serving as a trusted advisor to senior stakeholders (e.g., Commercial Operations Leaders, Chief Commercial Officers).
- Oversee project portfolios, setting priorities, identifying risks, and ensuring alignment with business objectives.
- Drive innovation by integrating emerging trends, AI applications, and best practices in life sciences commercial operations.
- Collaborate with global engagement managers to deliver unified, enterprise-level solutions across Market Access, Omni-channel, and Patient Services functions.
- Solution Design and Oversight
- Develop strategic frameworks for incentive compensation plans to optimize field performance and brand goals.
- Guide the creation of commercial analytics and dashboards to provide actionable insights for field teams and executives.
- Oversee master data management (MDM) strategies, leveraging AI to establishaccurate HCP–HCO hierarchies.
- Lead the deployment of proprietary platforms for CRM, field enablement, and operational tools (e.g., roster management, alignment refinement).
- Shape commercial data ecosystems through landscape assessments and strategic roadmaps.
- Ensure solutions are scalable, client-focused, and aligned with industry trends.
- Team Leadership and Development
- Mentor and develop high-performing teams, fostering expertise in analytics, data interpretation, and commercial strategy.
- Provide strategic guidance to consultants and analysts, ensuring quality and impact in deliverables.
- Build a collaborative culture, supporting junior team members through coaching and professional growth opportunities.
- Manage cross-functional teams in a global matrix environment, ensuring seamless project execution.
- Graduate/Master’s degree from a Tier-I/Tier-II institution with a strong academic record.
- 10–12 years of experience in pharmaceutical commercial operations, with at least 2 years in a leadership or managerial role.
- Proven success in delivering data-driven commercial strategies for life sciences companies, particularly in analytics, CRM, and data management.
- Strategic expertise in commercial operations areas such as incentive compensation, MDM, and field enablement.
- Strong leadership skills, with demonstrated ability to manage and mentor diverse teams.
- Exceptional communication and stakeholder management skills, with experience engaging senior client leadership.
- Passion for innovation, with knowledge of AI, data science, and emerging trends in pharma commercial operations.
- Global collaboration experience, with the ability to work effectively in an international matrix environment and engage US-based clients.
- Familiarity with analytics tools (e.g., Tableau, PowerBI, Python) and platforms (e.g., Reltio, Veeva Network) is a plus.
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