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Manager, Community Management (Mandarin & English Support)

Federal Territory Of Kuala Lumpur, Malaysia (On-site)

Manager, Community Management (Mandarin & English Support)

2 Months ago • 1 Years + • Community Management

About the job

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Job Description

Manager, Community Management at OKX requires fluency in Mandarin and English, strong community management experience, and the ability to develop and execute strategic plans. Must have proven ability to engage users, build relationships, and drive results.

Must have:

Community Management
Mandarin & English
Strategic Planning
User Engagement

Good to have:

Data Analysis
Team Leadership
User Profiling
Operation SOP

Perks:

Meal Allowance
Unlimited Transport

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Who We Are:

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

What We Look For In You:

Bachelor degree or above, with excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
Possess strong learning ability, execution ability with high stress tolerance.
With more than one (1) year of community-related work experience.
Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

What You’ll Be Doing:

According to the needs of business goals, formulate a 0-1 operation plan for the community, including but not limited to improving community activity, planning community activities and etc. Able to sort out the operation SOP completely and independently.
Through user profiling and other analysis, refined design activities and operation strategies, improve user awareness, stickiness, and retention. Complete user conversion in a targeted manner, and be able to propose strategic improvements through data analysis.
Deeply explore users’ needs and values, and lead the team to improve output.
Implement community operation plans to cultivate and improve the capabilities of team members and achieve transformation goals.

Benefits & Perks:

Competitive remuneration package (Basic Salary + Annual Increment)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 2,500 training & wellness benefits per annum
Yearly bonus
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations