Manager, Order Management
Job Summary
Job Description
Forescout is looking for a Manager, Order Management to oversee global order processing. This role is crucial for translating customer requirements into actionable information for timely product delivery. The manager will lead the Order Management team, ensuring efficient and accurate order processing from entry to completion, and will act as the primary point of contact for customer order escalations. Responsibilities include managing day-to-day operations, driving system automation and process improvements, enhancing process documentation for SOX readiness, and supporting new sales models. This EMEA shift role requires expanded hours during peak periods to support closing activities.
Must have:
- Bachelor's degree or equivalent experience
- 8+ years in Operations or Order Management
- Managerial experience
- Experience in high-growth environments
- System and process efficiency implementation
- Strong business judgment and decision-making
- Excellent organizational and analytical skills
- Excellent communication skills
- Familiarity with technical, legal, and commercial contracts
- High degree of ethics and integrity
- Understanding of revenue recognition, SOX, and quote-to-cash
- Experience with Microsoft Office Suite
Good to have:
- Previous proven experience implementing system and process efficiencies to support volume growth
- Experience with Oracle
Perks:
- Professional growth and development
- Diverse and inclusive culture
- Collaboration and innovation
- Industry-leading technology
- Competitive total compensation package
- Opportunity for recognition
8 skills required
Job Details
What We Do
Managing cyber risk, together – Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale. Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence, and OT/ICS innovation, all supporting our mission and vision.
Join us as we secure the world with our products. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world’s most challenging security problems. Innovation starts here, everyone’s ideas are valued, visionaries welcomed!
At Forescout, we are determined to secure the world, and as the world becomes more and more connected so does the need for Forescout products. If you are customer minded, thrive in an environment that fosters inclusion, diversity, and working as one team, this is the place for you! Join Forescout where all ideas and perspectives are valued, and everyone matters!
What You Will Do
The Order Management team plays a critical role in translating customer requirements into the information necessary to successfully execute customer orders and deliver products on time. As an instrumental part of the supply chain, the Order Management team acts as the agent for the external customer during order execution.
This role is on EMEA shift (European business hours), extending into AMER hours during busy periods.
- The Manager, Order Management is responsible for overseeing global order processing-related duties for the company, including leading the Order Management team to perform all the steps necessary for processing customer orders in a timely, efficient and accurate manner. One of the r manager's main functions includes overseeing day-to-day order operations. This role serves as the point of contact for customer order issue-escalation.
- Effectively managing and scheduling a team of order management professionals on a 2-shift operation
- Focused development of system automation and process improvement to support anticipated order volume growth in an efficient and systematic manner
- Proactively managing all Order Management processes from order entry, order clarification, order write up, order change management and communication.
- Assisting with the preparation of Order Management key performance indicators
- Driving process improvements to ensure timely and accurate data entry
- Enhancing process documentation for improved controls and SOX readiness
- Supporting new two-tier channel sales model and related implications to OM
- Partnership with various team on strategic initiatives, including new product and sales model introduction
- This role will involve expanded hours and availability during peak times of each quarter to support close activities.
What You Will Bring To Forescout
- Bachelor’s degree in business administration, management, or equivalent experience is required
- 8+ years of experience in Operations or Order Management, including managerial experience
- Previous experience working in high-growth environment. Previous proven experience implementing system and process efficiencies to support volume growth
- Strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
- Excellent organizational skills, analytic capabilities, and attention to detail to facilitate a close relationship with business partners and stakeholders
- Excellent communication skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences. Proven experience in implementing and controlling processes, ideally within a lean business environment
- Familiar with contracts in technical, legal and commercial aspects and associated requirements and risks
- The candidate must operate with the highest degree of ethics and integrity
- Understanding of revenue recognition rules, SOX compliance, and the entire “quote to cash” process
- Experience with Oracle is preferred
- Experience using Microsoft Office suite, including Word, Excel, PowerPoint is required
What Forescout Offers You
Our visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more!
More About Forescout
The Forescout 4D Platform™ provides complete asset intelligence and control across IT, OT, IoT, and IoMT environments. For more than 20 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. With seamless context sharing and workflow orchestration across more than 100 full-featured security and IT product integrations, Forescout makes every cybersecurity investment more effective. Learn more at www.Forescout.com.
Our Mission
To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.
Our Vision
A world where every cyber asset is seen, secure and compliant.
Our Cultural Values
- Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs.
- Customer Driven – We listen, we learn, and we make it right.
- Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.
- Relentless – We're smart, determined, and find a way. We figure stuff out.
- One Team – We all work together, and we all win together.
Our DEI Statement
At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, status as a protected veteran, or any other characteristic protected by law. By embracing Diversity, Equity and Inclusion, we aspire to build a successful culture where we work together and win together as One Team.
NOTE TO EMPLOYMENT AGENCIES:We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature.
No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
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