Manager, People, Culture and Equity Generalist

The Manager, People, Culture and Equity Generalist at Planned Parenthood Federation of America leads the People Operations team, overseeing compliant and efficient employee lifecycle processes. This role ensures data quality, policy alignment, and develops internal documentation and SOPs. Key responsibilities include executing core HR processes, maintaining HR system data integrity, conducting audits, and managing People Ops projects. The Generalist collaborates with various internal teams to ensure seamless service delivery and supports compliance and workforce planning initiatives.

Must Have

• Own and execute all core People Operations processes for employee lifecycle changes.
• Draft and issue related documentation including union eligibility notices, wage notices, promotion and annual increase letters, and termination packages.
• Maintain integrity of data entry and updates in HR systems (e.g., SuccessFactors).
• Serve as the sole owner of the union calculator, determining eligibility.
• Conduct routine audits of employee data to ensure accuracy and compliance.
• Lead and manage the development, review, and maintenance of SOPs and workflow documentation for People Ops processes.
• Ensure SOPs reflect up-to-date policies, system capabilities, and cross-functional responsibilities.
• Support the creation and maintenance of recurring People Ops dashboards and data reports.
• Lead and execute People Ops-specific projects focused on systems, processes, or compliance enhancements.
• Minimum 5 years of progressively responsible experience in HR operations, employee lifecycle processing, or HR systems administration.
• In-depth understanding of employee lifecycle workflows.
• Hands-on experience using HRIS systems (e.g., SuccessFactors).
• Demonstrated experience maintaining data accuracy, audit trails, and compliance.
• Strong skills in Google Sheets or Excel.
• Excellent verbal and written communication skills.
• Proven ability to draft, maintain, and govern standard operating procedures (SOPs).
• Strong organizational and time management skills.
• Ability to independently manage projects and deliverables.
• Ability to exercise discretion and maintain strict confidentiality.

Good to Have

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Experience working with union-represented employees and applying collective bargaining agreements.

Perks & Benefits

• Commitment to building a workplace culture that fosters belonging.
• Promotes learning throughout the employee lifecycle.
• Recognizes individual contributions to the mission.

Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers across the U.S. PPFA also works to educate the public on and advocate for issues of sexual and reproductive health. Formed as the advocacy and political arm of Planned Parenthood Federation of America, Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4). The Action Fund engages in educational, advocacy, and limited electoral activity, including grassroots organizing, legislative advocacy, and voter education in furtherance of the Planned Parenthood mission.

Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund seek an experienced and intrinsically motivated PC&E Generalist to join our People Operations Team. This job reports to the Director, People Operations in the People Culture & Equity Division. The People, Culture & Equity (PCE) division is a critical partner focused on delivering a progressive people agenda that attracts, develops, and retains top talent and engenders a culture that is a great place to work for all.

Purpose

• The Manager, People, Culture and Equity Generalist serves as the operational lead of the People Operations team and is responsible for executing and maintaining compliant, efficient employee lifecycle processes, ensuring data quality and policy alignment, and owning the development and maintenance of internal documentation and SOPs. This role provides continuity, business process integrity, and project management for People Ops functions, collaborating across People, Culture and Equity to ensure seamless service delivery.

Delivery

• Own and execute all core People Operations processes for employee lifecycle changes, including hires, promotions, transfers, terminations, and union status changes
• Draft and issue related documentation including: union eligibility notices, wage notices, promotion and annual increase letters, and termination packages
• Maintain integrity of data entry and updates in HR systems (e.g., SuccessFactors); ensure compliance with effective dates and pay rate changes
• Serve as the sole owner of the union calculator, determining eligibility in collaboration with the Manager, Generalist on the Business Partner team, updating systems, and notifying unions and employees.
• Conduct routine audits of employee data to ensure accuracy, policy compliance, and adherence to legal and organizational standards
• Lead and manage the development, review, and maintenance of SOPs and workflow documentation for People Ops processes
• Ensure SOPs reflect up-to-date policies, system capabilities, and cross-functional responsibilities
• Support the creation and maintenance of recurring People Ops dashboards and data reports to support compliance and workforce planning
• Lead and execute People Ops-specific projects focused on systems, processes, or compliance enhancements
• Performs other duties as assigned.

Engagement

• Collaborate closely with the Director, People Operations on process improvements, risk mitigation, and data strategy
• Partner with Talent Acquisition (TA), Business Partners (BPs), People Systems, and the Compensation team to align lifecycle transactions with broader workforce priorities and reporting needs
• Coordinate across cross-functional teams (e.g., TA, IT, Payroll) to ensure accurate and timely execution of employee changes
• Collaborate closely with the Associate Director, People Systems on the development and maintenance of PC&E data dashboards, ensuring consistency and accuracy of shared workforce reporting
• Serve as the primary point of contact for responding to compliance and audit documentation requests.
• Engage with labor unions as the secondary point of contact by responding to delegate requests and updating union employees, delegates and the collective bargaining unit of enrollment changes.
• Serve as a reliable subject matter resource for PC&E teams on operational processes, system workflows, and documentation standards
• Facilitate training, resource-sharing, and process education to ensure clarity and compliance among stakeholders involved in People Ops workflows
• Provide back-up support to the Manager, Generalist on the BP team, stepping in on deliverables as needed
• Provide back-up support to the Associate Director, People Systems, assisting with user access issues, reporting needs, and coordination with IT or vendors when required

Knowledge, Skills and Abilities (KSAs)

• High school diploma or equivalent required; bachelor’s degree in Human Resources, Business Administration, or related field preferred
• Minimum 5 years of progressively responsible experience in HR operations, employee lifecycle processing, or HR systems administration
• Experience working with union-represented employees and applying collective bargaining agreements is a plus
• In-depth understanding of employee lifecycle workflows, including hires, promotions, terminations, transfers, and union eligibility changes
• Hands-on experience using HRIS systems (e.g., SuccessFactors) for data entry, auditing, reporting and how employee data flows between platforms
• Demonstrated experience maintaining data accuracy, audit trails, and compliance with applicable policies and regulations
• Strong skills in Google Sheets or Excel, including data validation, conditional formatting, and basic analysis
• Excellent verbal and written communication skills, with the ability to convey information clearly, draft professional correspondence, and build strong, trusting relationships across teams and levels of the organization.
• Proven ability to draft, maintain, and govern standard operating procedures (SOPs) across functions
• Skilled at identifying process gaps, ensuring timely updates to documentation, and improving clarity and usability
• Strong organizational and time management skills, with the ability to independently manage projects and deliverables
• Ability to exercise discretion and maintain strict confidentiality when handling high-level policy and organizational information.
• Commitment to Planned Parenthood’s mission and values, with cultural competence and appreciation for diverse perspectives.

Travel: Up to 10%

Planned Parenthood's cultural ethos, "In This Together", reflects our commitment to building a workplace culture that fosters belonging, promotes learning throughout the employee lifecycle, and recognizes individual contributions to our mission.

Planned Parenthood Federation of America participates in the E-Verify program. Planned Parenthood Federation of America is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood Federation of America is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.