OMO Business Development and Operations Manager

This role is a core member responsible for daily store operations, development, event execution, and online integration at Qoo10 flagship and pop-up stores. Beyond mere store operations, you will be deeply involved in creating OMO-type customer experiences linked to Qoo10's online initiatives (such as Mega Discount campaigns, live commerce, and member programs). Key responsibilities include daily store operation support, event and pop-up management, product and inventory management, and OMO/online integration.

Must Have

• Practical experience in retail, store, event management, or sales promotion (2 years or more)
• Experience coordinating with multiple stakeholders to advance tasks
• Willingness to handle on-site tasks and execution
• Basic PC skills (Excel / PowerPoint)

Good to Have

• Flagship store or pop-up store operation experience
• Experience in the beauty/cosmetics/fashion industry
• Interest in EC, OMO, or omnichannel strategies
• Interest and knowledge in K-Beauty
• Event and promotion operation experience

Perks & Benefits

• Complete two-day weekend system
• Staggered working hours system available

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Business Overview

eBay Japan is the Japanese subsidiary of eBay, one of the world's largest marketplaces headquartered in Silicon Valley, USA. In Japan, we operate the shopping mall "Qoo10," which is supported mainly by Generation Z, and continue to grow with a focus on the beauty and fashion sectors.

As our next growth strategy, we are launching our first offline flagship store and challenging ourselves to realize a new customer experience that merges online and offline (OMO: Online Merges with Offline).

Recruitment Background

With the launch and operation of flagship stores and pop-up stores, we are newly recruiting operations members to execute and promote the OMO strategy on-site.

This position is an execution role that comprehensively supports store operations, events, inventory, product assortment, online integration, logistics, partner management, and communication under the OMO Business Development Manager (Team Leader).

Position Overview

You will play a central role in the Qoo10 flagship store and pop-up stores, handling daily store operations, development, event execution, and online integration.

Beyond mere store operations, you will be deeply involved in creating OMO-type customer experiences linked to Qoo10's online initiatives (such as Mega Discount campaigns, live commerce, member programs, etc.).

Main Job Responsibilities

① Store Operations Support

• Daily/weekly store operation task support
• Proposing and executing improvements to store operations
• Coordination with staff, on-site adjustments
• Assisting in the maintenance of store rules and operations

② Event/Pop-up Operations

• Execution of brand pop-ups and events
• Schedule management, on-site progress, stakeholder coordination
• Coordination with brands, agencies, and internal departments
• Post-event review and reporting

③ Product/Inventory Management (Flagship focus)

• Support for inventory management of display and sales products
• Confirmation and simple analysis of sales and inventory data
• Inventory count (stocktaking, quantity confirmation) response
• Coordination with logistics personnel

④ OMO/Online Integration

• Execution of in-store measures linked to online campaigns
• Support for integration with Qoo10 app/EC measures
• On-site support for live commerce and shooting
• Execution of measures to drive online traffic and offline store visits

Required Skills

• Practical experience in retail, store, event management, or sales promotion (2 years or more)
• Experience coordinating with multiple stakeholders to advance tasks
• Willingness to handle on-site tasks and execution
• Basic PC skills (Excel / PowerPoint)

Desired Skills

• Flagship store or pop-up store operation experience
• Experience in the beauty/cosmetics/fashion industry
• Interest in EC, OMO, or omnichannel strategies
• Interest and knowledge in K-Beauty
• Event and promotion operation experience

Working Conditions

• Employment type: Full-time employee
• Work location: Tokyo, Japan
• Working hours: 8 hours per day (staggered working hours system available)
• Holidays: Complete two-day weekend system
• Salary: Determined based on experience and ability