Overseas Customer Service Supervisor
Job Summary
Job Description
The Overseas Customer Service Supervisor is responsible for resolving complaints and disputes from overseas VIP users. They will also be in charge of quality checks for overseas English customer service representatives. Additionally, they will regularly update and maintain overseas service policies and standard operating procedures, driving continuous improvement in the quality of English language service. This role requires strong communication skills, problem-solving abilities, and a dedication to providing excellent customer service.
Job Details
1. 负责解决海外贵宾用户投诉和纠纷。 2. 负责海外英文客服的质量检查。 3. 定期更新和维护海外服务政策和标准流程，推动英文服务品质持续改进.
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