Payroll & Benefits Coordinator

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Payroll and Benefits Coordinator to support and manage payroll operations for employees in the United States and Canada. This role is also responsible for administering employee benefits programs and ensuring compliance with local, state, provincial, and federal regulations. The Payroll and Benefits Coordinator plays a key role in supporting the organization’s payroll and employee benefits functions and serves as the first point of contact for employee inquiries related to time, attendance, payroll, and benefits.

This position ensures the smooth execution of day-to-day operations through accurate payroll processing, benefits administration, regular auditing and reconciliations, system maintenance, and the delivery of exceptional customer service. The ideal candidate will have strong analytical skills, excellent attention to detail, and a solid understanding of payroll systems and benefits administration across both countries.

Key Responsibilities:

Payroll Administration

• Accurately enter, maintain, and process payroll data, including wages, bonuses, commissions, paid time off, and deductions, for both U.S. and Canadian employees.
• Prepare and review weekly and semi-monthly payroll cycles for approval, ensuring timely and accurate processing.
• Perform regular audits of payroll data to ensure accuracy, compliance, and data integrity.
• Reconcile payroll registers, tax withholdings, benefit deductions, and payroll-related journal entries.
• Support payroll-related compliance activities, including year-end reporting (e.g., W-2s, T4s), and regulatory filings.

Benefits Administration

• Administer and maintain employee benefits programs including health, dental, vision, disability, life insurance, and retirement plans.
• Maintain 401(k) plan records, including new hire enrollments, terminations, and changes to employee profiles.
• Track and monitor short-term disability (STD) claims and coordinate with benefit providers to ensure accurate processing.
• Reconcile benefit deductions with vendor invoices to ensure timely and accurate payment and reporting.
• Assist in the coordination and communication of benefits during annual open enrollment and life event changes.
• Support benefits-related compliance activities, including year-end reporting (e.g., 1095’s, RRSP), and regulatory filings.

Employee Support and Communication

• Serve as the first point of contact for employee inquiries related to timekeeping, attendance, payroll, and benefits.
• Deliver payroll and benefits information during new hire orientation and assist with onboarding processes.
• Collaborate with HR and internal stakeholders to resolve employee concerns and provide accurate information in a timely manner.
• Develop and maintain strong relationships with third-party vendors and service providers to support efficient operations.

Process Improvement and Compliance

• Create and maintain Standard Operating Procedures (SOPs) for payroll, benefits, and related administrative processes.
• Ensure compliance with all applicable federal, state, provincial, and local payroll and benefits laws and regulations.
• Support and participate in special projects, such as HRIS implementations, system upgrades, and process automation initiatives.
• Attend team meetings and actively contribute to continuous improvement efforts across HR and payroll functions.

Other Duties

• Perform other payroll and benefits-related tasks and responsibilities as assigned.

Qualifications and Skills

Required:

• Bachelor’s degree in Human Resources, Business, Accounting, or a related field.
• 2+ years of related payroll and benefits experience, especially working with hourly/non-exempt employee populations.
• Experience processing multi-state payroll for both exempt and non-exempt employees.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with Workday and ADP, or similar HRIS/payroll systems.
• High attention to detail and strong organizational skills.
• Strong communication skills with the ability to support employees at all levels.
• Ability to manage multiple responsibilities and meet deadlines in a fast-paced, dynamic environment.
• Willingness to work in a startup or growth-stage organization with frequent process iterations.

Preferred:

• Payroll certification (e.g., FPC, CPP).
• Analytical skills and a solid understanding of employee benefit plan administration.