People Operations Generalist

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Team:

Decagon is growing fast, and so is our team. As we expand, we're building the systems, programs and culture that make Decagon not just a leading AI company but an incredible place to work. The People Operations team builds the infrastructure that keeps Decagon running smoothly and ensures every employee’s experience is intentional and efficient.

We manage the full employee lifecycle from onboarding to development to engagement, creating programs that help our people thrive. Our work lays the foundation for how Decagon supports its people and sustains the culture that makes Decagon unique.

About the Role:

We're looking for a People Operations Generalist to join our SF team to help shape an outstanding employee experience. You'll work closely with our People Operations Lead to keep our programs running smoothly across onboarding, benefits, engagement and culture.

This role is perfect for someone who thrives on bringing structure to growth and loves making systems work better. You’ll play a key role in refining our processes, supporting our people and building the foundation for a world-class employee experience as Decagon continues to grow.

As a founding member of the People team, you’ll have the opportunity to learn, experiment and make a meaningful impact on how our People function evolves.

What You'll Do:

• Own employee onboarding and off-boarding to ensure a seamless employee experience.
• Maintain accurate and up-to-date employee data in our HR systems (Rippling, Culture Amp, and others).
• Support benefits administration including enrollments, changes, and employee education.
• Serve as a first point of contact for employee inquiries - helping team members navigate policies, systems, and processes.
• Assist with performance and engagement programs including review cycles and feedback processes.
• Partner on internal communications and People policy documentation.
• Drive process improvements that enhance efficiency and spear strategic initiatives.
• Contribute ideas as we design and scale new People programs and policies.

Who You Are:

• 5+ year of experience in HR, People Operations, or Administration
• Exceptionally organized, detail-oriented, and able to manage multiple priorities at once.
• Clear written and verbal communication skills with the ability to be resourceful.
• Discretion and professionalism handling confidential information.
• Naturally collaborative, with a growth mindset and curiosity to learn.
• Excited to join as a founding member of a growing People Department at a fast-scaling company.

Benefits:

• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office to keep you at your best