Post Production Desktop Support Technician

Description

About Us:

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997 and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region.

We Are Looking For:

We seek a full-time Post Production Support Technician who thrives in fast-paced, creative environments and has a strong technical foundation in MacOS-based systems, post-production workflows, and high-performance video infrastructure. This role is responsible for troubleshooting technical and workflow issues, onboarding and offboarding employees, managing support tickets, escalating complex issues, and ensuring smooth operations for creative teams.

You will work directly with motion graphics, post-production, and creative teams within a leading technology company’s creative division, supporting Mac-based workstations, creative software, and storage environments. You’ll be backed by a team of experienced system administrators and IT professionals to ensure a seamless user experience and top-tier technical support.

Job Responsibilities:

• Onboard and offboard creatives employees, including setting up and troubleshooting MacOS workstations for artists and creative professionals.
• Providing hands-on technical support for Mac-based IT environments, including managing email tickets and phone support.
• Troubleshooting creative Mac-based applications, including:
• Adobe Creative Cloud (Photoshop, Premiere, After Effects, Substance Illustrator, etc.)
• Final Cut Pro, Cinema 4D, Maya, Autodesk software
• Managing and resolving support tickets using an IT ticketing system, ensuring timely resolution of user issues.
• Escalating complex application and system issues to the system admin team when necessary.
• Supporting high-performance video-specific infrastructure systems in enterprise creative environments.
• Setting up and configuring artist workstations to ensure optimal performance.
• Creating and maintaining clear, concise documentation and schedules for IT processes.
• Ensuring a seamless user experience through ongoing interaction with end-users, system administrators, and production teams.
• Provide Managing IT support for motion graphics, post-production, and creative teams within a leading technology company’s creative division.

Required Qualifications & Experience:

• 3+ years of experience in a similar position, ideally supporting motion graphics or post-production desktop computer users.
• Experience working in creative departments within studios, agencies, or corporations, supporting production and post-production teams.
• Hands-on technical experience with MacOS-based computers and Ethernet/Fibre data networks.
• Experience managing and resolving technical support tickets using an IT ticketing system.
• Strong troubleshooting skills for MacOS, creative software, and post-production workflows.
• Experience setting up and configuring artist workstations to meet high-performance needs.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and document solutions effectively.
• Ability to effectively manage time, prioritize tasks, and meet deadlines in a fast-paced environment.
• Positive, solution-oriented attitude with strong customer service skills.

Preferred Qualifications & Experience:

• Apple Genius or previous Apple Store experience
• Knowledge of Jamf and Apple device management tools.
• Familiarity with Xsan/StorNext SAN environments

Compensation & Benefits:

The compensation range for this position is $40-$50/hr. ASG LLC offers a comprehensive benefits package that includes medical, dental, vision insurance, short-term and long-term disability insurance, life insurance, 401k, paid time off, and more. Applicants from the state of Washington may contact recruiting@asgllc.com to request a full disclosure of the benefits offerings.

Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.