Privilege Cloud Consultant

The Security Services Consultant will be responsible for owning, managing, and supporting customers in deploying CyberArk Privilege Access Management solutions. This role involves collaborating with customers through the entire deployment lifecycle, from planning and technical activities to post-transition support. The consultant will design and architect solutions, configure PAM solutions, provide technical documentation, and ensure a positive customer experience and successful adoption of CyberArk solutions, both Self-Hosted and SaaS.

Must Have

• Lead enterprise deployments of CyberArk solutions through their full life cycle
• Design and architect solutions to meet customer needs
• Deploy and configure CyberArk Privilege Access Management (PAM) solutions
• Serve as the primary point of contact during planning, deployment, and post-implementation
• Conduct discovery and planning workshops to gather requirements
• Provide technical documentation, deployment summaries, and knowledge transfer
• Collaborate with internal teams to escalate and resolve complex issues
• Participate in post-deployment support and optimization engagements
• Assist customers through CyberArk product migrations
• Ability to work off-hours periodically for scheduled maintenance windows
• Receive and appropriately resolve customer issues and escalations
• Act as a subject matter expert for Privilege Access Management and security best practices
• Process and analyze customer and product usage
• 4+ years of experience deploying CyberArk or equivalent PAM solutions
• 7+ years of professional work experience as part of an enterprise software company or systems integrator
• Proficiency in English and Spanish (written and verbal)
• Strong understanding of Identity and Access Management (IAM), network security, and cloud infrastructure (AWS/Azure)
• Experience setting up and installing enterprise software on Windows and Unix platforms
• Experience with Active Directory and IDP systems
• Excellent communication and client-facing skills
• Excellent organizational skills with the ability to manage and prioritize multiple projects
• Ability to anticipate risks and react to devise solutions

Good to Have

• Proficiency in Portuguese (written and verbal)
• Experience with CyberArk migrations (Self-Hosted to Self-Hosted or Self-Hosted to Privilege Cloud)
• Eagerness to learn other products in the CyberArk product suite
• Security+ or similar security certifications
• Passion for cybersecurity and continuous learning

The Security Services Consultant will own, manage, and support customers in deploying CyberArk Privilege Access Management solutions. In this role, the Security Services Consultant will collaborate with customers to kick off their transition project, provide support in planning, managing technical activities, and handle post-transition discussions and activities. The goal is to ensure a seamless deployment, foster a positive customer experience and outcome, and enable customers to continue and grow with CyberArk solutions.

The Security Services Consultant will be responsible for customers' delivery and ongoing success and will accompany them throughout all stages of the deployment life cycle. This includes planning, deploying, integrating, providing technical assistance, expanding, and securing the customer's environment using the solution, as well as setting the customer up for success with CyberArk's Privilege Access Management solutions (Self-Hosted and/or SaaS).

Responsibilities:

• Lead enterprise deployments of CyberArk’s solutions through their full life cycle
• Design and architect solutions to meet the needs of CyberArk’s customers
• Work directly with the customer to deploy and configure CyberArk Privilege Access Management (PAM) solutions in the customer’s environment
• Serve as the primary point of contact during the planning, deployment and post-implementation stages
• Conduct discovery and planning workshops to gather requirements and define success criteria
• Provide technical documentation, deployment summaries, and knowledge transfer
• Collaborate with internal teams (Services, Support, PM, and R&D) to escalate and resolve complex issues
• Participate in post-deployment support and optimization engagements
• Assist customers through CyberArk product migrations (Self-Hosted to Self-Hosted or Self-Hosted to SaaS)
• Ability to work off-hours periodically to support customers during scheduled maintenance windows for system upgrades/migrations
• Receive and appropriately resolve customer issues and escalations while establishing correct expectations
• Act as a subject matter expert to guide customers through both Privilege Access Management and security best practices aimed at rapid risk reduction
• Processing and analyzing customer and product usage for the benefit of both customers and CyberArk

Qualifications

• 4+ years of experience deploying CyberArk or equivalent PAM solutions.
• 7+ years of professional work experience as part of an enterprise software company or systems integrator
• Proficiency in English and Spanish (written and verbal) required
• Proficiency in Portuguese (written and verbal) is a nice-to-have
• Strong understanding of Identity and Access Management (IAM), network security, and cloud infrastructure (AWS/Azure)
• Eagerness to learn other products in the CyberArk product suite as needed
• Experience setting up and installing enterprise software on Windows and Unix platforms
• Experience with CyberArk migrations, Self-Hosted to Self-Hosted and/or Self-Hosted to Privilege Cloud (nice to have)
• Experience with Active Directory and IDP systems
• Excellent communication and client-facing skills
• Excellent organizational skills with the ability to manage and prioritize multiple projects in a fast-paced environment
• Ability to anticipate risks and react to devise solutions
• Security+ or similar security certifications are preferred
• Passion for cybersecurity and continuous learning