Program Ace is seeking an experienced Lead System Administrator with 5-7+ years of experience to manage and support the company's IT infrastructure. This role involves hands-on administration of servers, networks, and corporate services, including Microsoft 365 and various business systems. The Lead System Administrator will also coordinate IT staff, plan infrastructure development, ensure information security, and provide technical support, contributing to the optimization and automation of IT processes.

Must Have

• Higher technical education or equivalent practical experience
• 5-7+ years of experience as a System Administrator
• Experience managing infrastructure for companies with 50+ users
• Experience leading IT teams of 5+ people
• English proficiency B1 level or higher
• Administer and support company IT infrastructure
• Manage Microsoft 365 environment
• Ensure availability and reliability of corporate business systems
• Monitor infrastructure, respond to incidents, troubleshoot
• Manage backups and disaster recovery
• Implement and maintain new IT solutions
• Optimize and automate routine processes
• Coordinate IT staff, assign tasks, control deadlines and quality
• Oversee subordinates' reporting
• Accept DevOps Engineer deliverables
• Mentor and develop IT staff
• Plan IT infrastructure development
• Maintain technical documentation, IT policies and procedures
• Ensure compliance with information security requirements
• Provide technical support (L2/L3)
• Communicate with external contractors and vendors
• Interact with management on IT matters
• Provide accounting department with payment documentation for IT systems
• Self-reliance and proactive approach
• Ability to prioritize tasks and multitask
• Strong communication skills
• Responsibility and attention to detail
• Willingness to be on-call during critical incidents

Good to Have

• Microsoft, Linux, networking certifications (CCNA)
• Experience creating workflow automations in Power Automate

Perks & Benefits

• Opportunity to work in a leading company (Global Top 100 Outsourcing, Top AR/VR company)
• Work with clients like Supermassive Games, Flying Wild Hog, Epic Games, Unity Technologies
• Over 30 years of company history, impeccable reputation, and powerful portfolio
• Work with like-minded people passionate about their work

Lead System Administrator

We are looking for an experienced Lead System Administrator

About us:

Program Ace is not just a game developer that has been on the market for 15 years. We are creators of incredible virtual worlds spanning a wide range of genres and platforms. From exciting hyper-casual games to epic AAA projects, we rise to the top of the industry thanks to our inexhaustible creativity and ability to adapt to any challenge.

Experience and Education

• Higher technical education or equivalent practical experience
• 5-7+ years of experience as a System Administrator
• Experience managing infrastructure for companies with 50+ users
• Experience leading IT teams of 5+ people
• English proficiency — B1 level or higher

Core Technical Competencies

System Administration

• Windows Server administration (AD, GPO, DNS, DHCP, file servers)
• Linux server administration (Ubuntu/Debian/CentOS)
• Virtualization (VMware, Hyper-V, Proxmox)
• Network administration (routing, VPN, firewall, VLAN)
• Backup and disaster recovery
• Docker infrastructure administration: web stack (reverse proxy, server runtime environments, DBMS)
• Version control infrastructure administration (GitLab, SVN, Perforce)
• Experience with cloud PBX and VoIP solutions
• Experience with infrastructure migration to cloud
• Scripting and automation experience (Bash, PowerShell)

Corporate Infrastructure and Business Systems

• Microsoft 365 (Identity/Entra ID, Teams, Exchange, SharePoint, Intune)
• Endpoint device management (MDM)
• Monitoring and observability systems (Zabbix, OpenSearch, etc.)
• Experience with ticketing systems and ITSM processes
• Administration and support of corporate business systems (CRM, project and task management systems, HR systems and ATS)

Information Security

• Fundamental information security principles and access control
• IT infrastructure audit and documentation

DevOps

• Understanding of DevOps practices (CI/CD, cloud platforms) — sufficient for task assignment and deliverable acceptance
• Administration of cloud platforms and hosting providers (Hetzner, AWS, Azure, etc.)

Responsibilities

Operational Activities (hands-on)

• Administration and support of company IT infrastructure: servers, networks, workstations, and corporate services
• Microsoft 365 environment management: user accounts, security policies, corporate services
• Ensuring availability and reliability of corporate business systems (CRM, project and task management systems, HR systems, ATS)
• Infrastructure monitoring, incident response, troubleshooting
• Backup management and disaster recovery planning
• Implementation and maintenance of new IT solutions
• Optimization and automation of routine processes and tasks

Management and Coordination

• Coordination of IT staff: task assignment, deadline and quality control
• Oversight of subordinates’ reporting
• Acceptance of DevOps Engineer deliverables (CI/CD, cloud infrastructure)
• Mentoring and professional development of IT staff

Strategy and Development

• IT infrastructure development planning, preparing proposals for management
• Maintenance of technical documentation, IT policies and procedures
• Ensuring compliance with information security requirements

Communication

• Technical support for company employees (L2/L3)
• Communication with external contractors and vendors
• Interaction with management on IT matters
• Providing accounting department with payment documentation for all IT systems and services

Personal Qualities

• Self-reliance and proactive approach
• Ability to prioritize tasks and work in a multitasking environment
• Strong communication skills — ability to interact with employees at all levels
• Responsibility and attention to detail
• Willingness to be on-call during critical incidents

Nice to have

• Microsoft, Linux, networking certifications (CCNA)
• Experience creating workflow automations in Power Automate

Why do we enjoy working here?

• The opportunity to work in a leading company. Recognized as a Global Top 100 Outsourcing company by IAOP (based on customer feedback about our services), and Top AR/VR company according to Clutch.
• Among our clients: Supermassive Games, Flying Wild Hog, Epic Games, Unity Technologies;
• Over 30 years of history, impeccable reputation, and a powerful portfolio;
• Work with like-minded people who are passionate about their work.

The selection process:

Pre-screening with a Recruiter → Interview with Head of Department→ Interview with CEO

Send your resume and become an important part of our team!

Learn more about us on our website or follow us on LinkedIn.

No Discrimination

Program-Ace has no tolerance for discrimination – all employment decisions, including but not limited to recruitment, hiring, employment, upgrading, demotion, discipline, transfer or termination are to be made, and all applicants are employed, and all employees are treated during employment, without regard to their race, ethnicity, national origin, color, religion, marital status, pregnancy, nursing mother status, genetic information, sex, sexual orientation, gender identity, gender expression, medical condition, physical or mental disability, military or veteran status, or any other basis prohibited by law. If you feel you have been subject to discrimination, please report it promptly to your Manager and Human Resources at jobs@program-ace.com. Please get in touch with Human Resources for any specific questions or to voice any concerns.

Drug- and Alcohol-Free Workplace

Employees may not use, sell, possess, purchase, or transfer illegal drugs – or sell, transfer, or distribute personal prescription legal drugs – on Program-Ace premises, in Program-Ace vehicles or during work hours. Employees may not be under the influence of any substance during work hours that impairs their ability to work safely or creates a risk to their safety, the safety of others, or Program-Ace property. Employees are not permitted to drink, or be under the influence of, alcohol during work hours or on Program-Ace premises with one exception: if they are of legal drinking age, they may drink alcohol at company-sponsored events approved by a Senior Manager. Please be aware that in case of any violation of such prohibition, an employee may be held disciplinary, administratively, and criminally liable. Please get in touch with Human Resources at jobs@program-ace.com for any specific questions regarding the drug- and alcohol-free awareness program, if you need any assistance or rehabilitation, or to voice any concerns.

Valeriia Karasenly

Head of HR Contacts

jobs@program-ace.com

+380990007189

v.karasenly

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