Product Specialist

At Loyalty Juggernaut (LJI), we're transforming customer loyalty through AI-powered SaaS. This Product Specialist role in the Customer Success team involves partnering with multinational companies to provide unique and innovative Loyalty Management solutions. It's a blend of business consulting and product expertise, making a holistic impact on client success by analyzing requirements, developing strategies, overseeing implementation, and driving product innovation.

Must Have

• Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
• Develop comprehensive business cases and market feasibility analyses.
• Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
• Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.
• Design, deliver, and maintain training programs for client users.
• Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
• Collaborate with the product management team to drive innovation and deliver transformative product features.
• Develop high-impact product marketing collaterals, including white papers and presentations.
• Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.
• An MBA degree in Marketing/Operations, complimented by an Engineering degree (CS/IT preferred).
• Excellent communication skills, both written and verbal.
• Exceptional interpersonal skills and a problem-solving mindset.
• Proven ability to manage complex priorities and projects under pressure.
• Adaptability and resilience to thrive in a startup environment.
• A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.

Good to Have

• Pre-MBA work experience in the IT industry.

At Loyalty Juggernaut (LJI), we’re transforming customer loyalty through AI-powered SaaS. Our flagship platform, GRAVTY®, enables leading global brands to build deeper customer relationships across industries like Airlines, Retail, Hospitality, Banking, Telecom, and more.

Highlights

• 400M+ loyalty members supported globally.
• Trusted by 100+ enterprise partners.
• Three-time winner of “Best Technology Innovation in Loyalty”.

Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty!!

Visit www.lji.io to know more about us.

If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business' challenging problems, this role could be an excellent fit for you. As a Product Specialist in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.

About the Role:

A Blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success.

You'll:

• Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
• Develop comprehensive business cases and market feasibility analyses.
• Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
• Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.
• Design, deliver, and maintain training programs for client users.
• Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
• Collaborate with the product management team to drive innovation and deliver transformative product features.
• Develop high-impact product marketing collaterals, including white papers and presentations.
• Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

About You :

An exceptional individual who thrives in a fast-paced, dynamic environment and possesses:

• An MBA degree in Marketing/Operations, complimented by an Engineering degree (CS/IT preferred).
• Pre-MBA work experience in the IT industry will be an added advantage.
• Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
• Exceptional interpersonal skills and a problem-solving mindset.
• Proven ability to manage complex priorities and projects under pressure.
• Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.
• A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.