Professional Services Consultant - Data Security

The Professional Services Consultant will lead implementations and consultative engagements for Proofpoint Data Security products, including DSPM, ITM, DLP, CASB, and Isolation. This role involves developing new services, implementing best practices, and managing customer escalations. Consultants align client business priorities with data protection strategies, reducing security risk by integrating technology with organizational processes. The position requires delivering innovative solutions and working with various stakeholders to ensure successful service delivery and customer satisfaction.

Must Have

• Oversee implementations and consultative engagements for Data Security products.
• Develop new services and implement best practices.
• Ensure successful service delivery and customer success.
• Manage and align client business priorities with data protection strategies.
• Reduce clients’ security risk by mapping technology to organizational processes.
• Deliver innovative ideas and solutions with measurable results.
• Work with technical resources, analysts, project sponsors, and executive levels.
• Thoroughly scope engagements, gather key business and functional requirements.
• Provide strategic program design solutions for data protection.
• Work with Professional Services, Support, Engineering, and Product teams to address concerns.
• Collaborate with sales organization to ensure customer needs are met.
• Present updates to management identifying risks, challenges, and proposed solutions.
• Working understanding of IT consulting or related fields.
• Basic understanding of cloud applications.
• Clear and effective communication skills, both written and verbal.
• Demonstrated organizational abilities with a keen eye for detail.
• Commitment to delivering exceptional client service.
• Proven ability to manage multiple tasks simultaneously and follow through to completion.

Good to Have

• Familiarity with Data Loss Prevention, Endpoint Security, or Cloud Security concepts.
• Exposure to Microsoft or Symantec DLP solutions.
• Experience in a customer-facing role.

Perks & Benefits

• Competitive compensation
• Comprehensive benefits
• Learning & Development programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities.
• Flexible work environment (remote options, hybrid schedules, flexible hours, etc.).
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

The Role

The Professional Services Consultant will oversee implementations and consultative engagements for the Proofpoint Data Security products. This includes Data Security Posture Management (DSPM) Insider Threat Management (ITM) On-Premise and SaaS, Email DLP, Endpoint DLP, Cloud Application Security Broker (CASB), SaaS Isolation & Adaptive Access Control (AAC), and Proofpoint Isolation.

This individual will develop new services, implement best practices, and assist in customer escalations as needed. The ideal candidate has the demonstrated ability to ensure successful service delivery and customer success to support deployment of Data Security products. Proofpoint’s Consultants are service delivery experts who manage and align client business priorities with data protection strategies. As subject matter experts on a wide spectrum of information security models, best practices, and operational strategies, our Consultants reduce clients’ security risk by mapping technology to organizational processes and resources.

This role is challenged with delivering innovative ideas and solutions that derive measurable results. The Consultant must be confident in working with technical resources, analysts, project sponsors, and executive levels to provide excellent service delivery and communication which includes product deliverables, conducting conference calls/meetings, consulting process reviews/workshops, and briefings. The position requires the ability to work with non-technical managers to develop technical and business requirements for their company’s custom data security program.

Your Day-to-Day

• Thoroughly scope engagements through assessing the client’s operations and business processes, gathering key business and functional requirements, and making recommendations to optimize Proofpoint technologies.
• Provide strategic program design solutions that allow clients to identify, protect, monitor, and manage their most protected data, and people.
• Work with the broader Professional Services, Support, Engineering, and Product teams to address customer concerns and manage escalations.
• Work closely with your corresponding sales organization to ensure customer needs are met and customer satisfaction continues to rank high.
• Present updates to management identifying risks, challenges, and proposed solutions.

What You Bring To The Team

• Working understanding of IT consulting or related fields.
• Basic familiarity with Data Loss Prevention, Endpoint Security, or Cloud Security concepts is preferred.
• Basic understanding of cloud applications.
• Exposure to Microsoft or Symantec DLP solutions is desirable.
• Preferred experience in customer-facing role.
• Clear and effective communication skills, both written and verbal.
• Demonstrated organizational abilities with a keen eye for detail.
• Commitment to delivering exceptional client service, with the confidence to engage in-person and virtually.
• Proven ability to manage multiple tasks simultaneously and follow through to completion.

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

#LI-Remote

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation
• Comprehensive benefits
• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities