Program Manager, Trust & Safety (Data)
Apple
Job Summary
Apple is seeking a Program Manager for its Trust & Safety team, focusing on data and transparency reporting. This role involves end-to-end program management to meet regulatory reporting deadlines. The Program Manager will collaborate with cross-functional teams including Legal, Engineering, Data Insights, Compliance, and Operations to establish scalable practices. Key responsibilities include driving program execution, reducing complexity, developing program strategy, resolving issues, and understanding Apple's technical and data architecture. The ideal candidate will have strong program management skills, experience with complex initiatives, and excellent communication abilities to work with all organizational levels. This role is crucial in ensuring customers enjoy the safest and most trusted products and services.
Must Have
- 5+ years of program management experience with consumer-facing data program management
- Proficiency in project management and collaboration tools
- Experience running complex, cross-functional projects
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively
- Strong technical proficiency and attention to detail
- Pragmatic and solution-oriented approach
- Ability to work in a fast-paced environment
Good to Have
- Experience with online safety data and transparency reporting
- Experience with regulatory compliance
- Trust and Safety experience
- Familiarity with SQL, Hadoop, Python, Data Lakes, Javascript, PySpark
- Flexible working style
- Process-minded approach
Perks & Benefits
- Comprehensive medical and dental coverage
- Retirement benefits
- Discounted products
- Free services
- Reimbursement for certain educational expenses
- Discretionary bonuses or commission payments
- Relocation assistance
Job Description
Program Manager, Trust & Safety (Data)
Do you have a passion for online safety? Are you a skilled program manager who enjoys bringing clarity to complexity and collaborating across teams to deliver meaningful outcomes?? As a Program Manager on Apple's Trust & Safety team, you will play a vital role in supporting the instrumentation of feature and implementation of efforts to meet key goals. At Apple, our goal is to create technology that empowers people and enriches their lives while helping them stay safe. The Trust and Safety team plays a pivotal role in meeting this goal by collaborating with product and other cross-functional teams to ensure our customers enjoy the safest, most trusted products and services. The Trust and Safety team spans strategy, policy, online safety analysis, engineering, operations, and research, while supporting all parts of the Apple ecosystem. We are looking for a collaborative and detail-oriented Program Manager to drive regulatory efforts for the Trust & Safety team focused on data and transparency reporting efforts. The ideal candidate possesses a strong understanding of trust and safety issues, exceptional program management skills, and demonstrated experience leading program management for a portfolio of complex multi-faceted initiatives.
As the Program Manager, you will be responsible for end to end management of data and transparency reporting efforts; with a specific emphasis on driving, evolving, and completing key regulatory reporting deadlines. You will work closely with cross-functional teams to establish repeatable, scalable practices, while also working to anticipate and respond to needs as they surface. Key responsibilities include: Program Execution: Design, drive, deliver, and maintain end to end program focused on data and transparency reporting across relevant groups at Apple. Cross-Functional Collaboration: Partner with teams across Apple - including Legal, Engineering, Data Insights, Compliance, and Operations - to align on priorities and deliver results. Complexity reduction and delivery: Help teams align on clear goals and outcomes by breaking down complexity and ambiguity. Program Vision & Strategy: Help develop, iterate, and drive a program vision and strategy. Issue Resolution: Resolve discrepancies, troubleshoot, and unblock issues. Technical Understanding: Develop in-depth understanding of Apple's technical/data architecture, informed by your understanding of industry standard processes, to ensure online safety regulatory and data business intelligence needs are met. Communication & Collaboration: Connect with all levels of the organization, from individual contributors to executives. Legal & Compliance: Collaborate closely with Legal, Privacy, and Security teams to understand regulatory landscape and align requirements for program delivery.
- 5+ years of program management experience with consumer-facing data program management, with a strong preference for experience with online safety data and transparency reporting and/or regulatory compliance.
- Proficiency in project management and collaboration tools with a demonstrated experience running complex, cross-functional projectsin dynamic or evolving environments .
- Excellent verbal and written communication and presentation skills.
- Able to work independently and collaboratively, with a focus on delivering meaningful outcomes.
- Strong technical proficiency and attention to detail, high level of comfort with technical data for regulatory reporting and compliance, and ease in engaging with data analysts and technical teams for delivery.
- A pragmatic and solution-oriented approach, with a willingness to compromise and find creative solutions.
- Ability to work independently and as part of a team in a fast-paced environment.
- Trust and Safety experience strongly preferred.
- Familiarity with tools such as SQL, Hadoop, Python, working with Data Lakes, Javascript, PySpark is a plus.
- Flexible working style with the ability to establish trust and credibility quickly.
- Process-minded with an excitement to join a new team and support the development of governance procedures and protocols in partnership with others.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
