Programme Manager, Business Operations, London

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

At Nscale, our Business Operations team builds the systems, processes, and insights that drive execution and decision-making across the company. We create clarity, remove blockers, and ensure teams have the tools, data, and support they need to move quickly and confidently.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

About the Role

We’re looking for a Programme Manager to lead cross-functional operational and infrastructure programs through the Lead-to-Load (L2L) lifecycle. You’ll bring structure, visibility and momentum to complex initiatives - coordinating Commercial, Finance, Infrastructure, IT and BizOps. You’ll run planning cadences, manage risks and dependencies, and ensure decisions are data-backed and timely. This role is ideal for a calm operator who loves turning strategy into execution, builds trust quickly and keeps stakeholders aligned through crisp communication and predictable delivery.

What You’ll be Doing

Programme Planning & Execution

• Own the end-to-end planning, tracking, and execution of multi-workstream initiatives (e.g. new region launches, infrastructure scale-ups, process or systems overhauls).
• Translate strategic goals into actionable delivery plans with clear milestones, owners, and success metrics.
• Create and maintain programme artefacts — roadmaps, RAID logs, decision registers, dependency trackers.
• Monitor progress against KPIs and proactively identify gaps or bottlenecks before they impact delivery.

Cross-Functional Leadership & Communication

• Facilitate coordination between Commercial, Finance, Infrastructure, and BizOps teams.
• Lead recurring governance rituals: programme reviews, exec updates, and retrospectives.
• Ensure decisions, actions, and risks are clearly documented and cascaded.
• Provide senior-level visibility through dashboards, briefings, and progress summaries.

Risk Management & Governance

• Maintain risk and dependency registers; ensure mitigations are owned and tracked.
• Establish and enforce stage-gate or readiness frameworks to maintain quality control.
• Partner with Planning and Ops to balance competing priorities and resource constraints.
• Support audit readiness and traceability of key programme decisions.

Continuous Improvement

• Analyse programme performance to identify root causes of delays or inefficiencies.
• Develop playbooks, templates, and training to improve delivery consistency.
• Embed data-driven decision-making into programme management routines.
• Coach stakeholders in structured execution practices, fostering accountability and ownership

About You

• 8+ years of experience in programme or project management within operations, infrastructure, or technology environments.
• Proven success leading cross-functional initiatives with complex dependencies and multiple stakeholders.
• Experience implementing programme governance, reporting frameworks, and risk management processes.
• Strong understanding of operational planning, capacity management, or supply chain concepts.
• Proficiency with collaboration and tracking tools (e.g., Jira, Asana, Confluence, Smartsheet, Power BI).
• Familiarity with OKRs and quarterly planning cycles.
• PMP, Prince2, or Agile certification desirable but not essential.
• Ability to balance strategic foresight with hands-on execution and follow-through

What We Can Offer You

• A collaborative, supportive, and innovative environment where your contributions will make a real impact.
• A competitive compensation package (base + equity) with reviews every 12 months.
• Work at one of the fastest-growing tech startups, backed by top PE/VC firms.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We see you as individuals first, employees second. This approach includes all the expected perks but goes beyond that to offer true flexibility. We’re proud to be a workplace that trusts our Nscalers to excel in their roles while giving you the freedom to shape your day
• Remote-first: Join our remote-first team, and enjoy the flexibility of remote work, allowing you to create a productive and balanced work-life setup, while staying connected with your global team.

Equal Opportunities Statement

At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.