Publishing Lead, Tech & Ops, Analyst

This role supports web content and enhances publishing operations within the TECH & OPS-WTS-WEB CONTENT & OPERATIONS department. The Publishing Lead collaborates with digital, development, platform engineering, and in-house publishing teams to execute web content strategies and manage queues. The position requires expertise in web development, digital marketing, and project management to improve user experience and achieve business objectives.

Must Have

• Manage and optimize web content to align with business goals and stakeholder needs.
• Support web publishing and relationships with regional Content Creators/Web Managers.
• Collaborate with cross-functional teams to implement web content strategies.
• Manage and monitor marketing campaigns, including planning and execution.
• Utilize TeamSite CMS to manage and maintain websites and content.
• Manage website updates, including content changes, new page creation, and technical enhancements.
• Monitor and leverage PowerBI reports on web performance metrics, providing insights and recommendations.
• Provide technical support and troubleshooting for web-related issues.
• Oversee Quality Control (QC) program for the region.
• Cultivate partnerships with external vendors.
• Allocate tasks to the regional publishing team based on knowledge, permissions, and task complexity.

Good to Have

• Experience in financial services industry
• Experience in Teamsite & AEM

Perks & Benefits

• strong retirement plan
• tuition reimbursement
• comprehensive healthcare
• support for working parents
• Flexible Time Off (FTO)

About this role

Job Description:

As a part of TECH & OPS-WTS-WEB CONTENT & OPERATIONS department, you will be responsible for supporting web content and enhancing publishing operations. Your role involves collaborating with various teams (digital, development, platform engineering, in-house publishers) to ensure the seamless execution of web content strategies and queue management. You will leverage your expertise in web development, digital marketing, and project management to enhance the user experience and drive business objectives.

Key Responsibilities:

• Manage, and optimize web content to ensure it aligns with business goals and stakeholder needs.
• Support web publishing and relationship with the regional Content Creators/Web Managers.
• Collaborate with cross-functional teams, including marketing, IT, and digital marketing, to implement web content strategies.
• Manage and monitor marketing campaigns, including planning, and execution. Ensure alignment with business goals.
• Utilize tools such as TeamSite content management system(CMS) to manage and maintain websites and its content and make decisions. Experience in Teamsite & AEM would be preferred.
• Manage website updates, including content changes, new page creation, and technical enhancements.
• Monitor and leverage reports from PowerBI on web performance metrics, providing insights and recommendations for improvement.
• Provide technical support and troubleshooting for web-related issues.
• Oversee Quality Control(QC) program for region, include quality review/control, feedback to publishers and standardized reporting of results.
• Help cultivate partnerships with external vendors by working closely with them on a day-to-day basis.
• Help allocating tasks to regional publishing team and ensure a proper task allocation by their knowledge, user permissions and based on the complexity of the task.

Skills and Qualifications:

• At least 3-5 years of professional experience in web publishing service delivery role. Experience in financial services industry a plus.
• Proficiency in web development technologies such as HTML/CSS.
• Highly organized and detail-oriented, with superior data entry and quality control skills
• Experience with Agile/Scrum methodologies like creating sprint, backlog grooming, sprint retrospect etc. and release management.
• Excellent analytical skills and the ability to interpret data to drive decision-making.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Attention to detail and a commitment to delivering high-quality work.
• Ability to manage multiple projects and prioritize tasks effectively.
• Flexibility to work “global” hours – such as aligning with various timezones -- if needed.
• General understanding of SEO is a must.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.