Workday Recruiting Functional Professional & HR Systems Support- Associate

The HR Technology & Platforms team at BlackRock is seeking a Workday Recruiting Functional Professional & HR Systems Support Associate. This role provides senior technical support for Workday and other HR systems, managing inquiries and ensuring SLA compliance. The associate will also serve as a Functional System Architect for Workday’s Recruiting Module, configuring templates, processes, and integrations to enable smooth Talent Acquisition operations. The position requires collaboration across HR, Talent Acquisition, and Enterprise Technology in a fast-paced, global environment, emphasizing strong problem-solving and a governance mindset.

Must Have

• Provide Level 2 technical support through ServiceNow
• Triage complex issues and system enhancement requests
• Act as Functional Architect for Talent Acquisition
• Support Workday Recruiting configuration (end-to-end Job Application flow, TA/overlap HCM processes, Workday Docs templates, integrations)
• Maintain governance standards for inquiry handling and accurate categorization
• Participate in development and testing cycles for Workday Recruiting enhancements and HR platform upgrades
• Create and maintain SOPs, job aids, and knowledge articles for HR and TA processes
• Contribute to continuous improvement initiatives and service optimization

Good to Have

• Strong understanding of HR services and processes
• Hands-on experience with Workday Recruiting configuration and TA workflows in a global company (or ATS/HRIS configuration with a willingness to learn Workday)
• Familiarity with ServiceNow (or equivalent ticketing) and HR technology troubleshooting
• Analytical mindset with attention to data integrity and governance
• Excellent communication skills; comfortable working with global stakeholders
• Professional fluency in Hungarian

Perks & Benefits

• Retirement investment and tools
• Access to education reimbursement
• Comprehensive resources to support physical health and emotional well-being
• Family support programs
• Flexible Time Off (FTO)
• Hybrid work model (at least 4 days in office, 1 day work from home)

About this role

Team Overview

The HR Technology & Platforms team provides platform solutions to the global HR community for employee lifecycle activities. We partner with HR Platforms Functional Leads and HR Operations to deliver outstanding platform support and strong governance across HR technology processes. We also drive enablement through documentation, training, and knowledge management.

About the Role

• Inquiry Management (Tier 2 / Level 2): Senior technical support for Workday and other HR systems via ServiceNow - triaging, resolving, and ensuring SLA compliance.
• Workday Talent Acquisition Configuration: Serve as Functional System Architect for Workday’s Recruiting Module (templates, processes, and integrations) enabling smooth TA operations.

You will collaborate across HR, Talent Acquisition, and Enterprise Technology in a fast‑paced, global environment, applying strong problem‑solving and a governance mindset. Role is primarily aligned to EMEA business hours with occasional cross‑region collaboration.

Primary Responsibilities

• Provide Level 2 technical support through ServiceNow; triage complex issues and system enhancement requests to Level 3 Functional Architects and partner on root‑cause analysis.
• Act as Functional Architect for Talent Acquisition, supporting Workday Recruiting configuration (end‑to‑end Job Application flow, TA/overlap HCM processes, Workday Docs templates, integrations).
• Maintain governance standards for inquiry handling and accurate categorization for reporting/audit.
• Participate in development and testing cycles for Workday Recruiting enhancements and HR platform upgrades following Agile methodology.
• Create and maintain SOPs, job aids, and knowledge articles for HR and TA processes.
• Contribute to continuous improvement initiatives and service optimization.

Preferred Knowledge, Skills & Abilities

• Strong understanding of HR services and processes.
• Hands‑on experience with Workday Recruiting configuration and TA workflows in a global company (or ATS/HRIS configuration with a willingness to learn Workday).
• Familiarity with ServiceNow (or equivalent ticketing) and HR technology troubleshooting.
• Analytical mindset with attention to data integrity and governance.
• Excellent communication skills; comfortable working with global stakeholders.
• Language: Professional fluency in English; Hungarian is a plus.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–4 years in HR Operations or HR Technology support, ideally with Workday Recruiting exposure.
• Experience supporting HR systems and managing inquiries via ServiceNow (or equivalent).

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

About Us

BlackRock's purpose is to help more and more people experience financial well-being. As a global investment manager and a leading provider of financial technology, our clients—from grandparents, doctors, and teachers to large institutions—turn to us for the solutions they need when planning for their most important goals. People join our firm from around the world to gain real-world experience while making an impact. Discover how you can have a career at BlackRock that's exciting, rewarding and full of possibilities.

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