R&D Escalation Engineer

4 Years ago • 3 Years + • Research Development

Job Summary

Job Description

The R&D Escalation Engineer will diagnose, troubleshoot, and resolve complex customer issues related to Varonis products. They will work closely with software development teams to deliver solutions and ensure customer satisfaction. Responsibilities include creating and implementing fixes, taking ownership of escalations, and creating documentation. The engineer must have strong technical skills, including experience with C++ and Microsoft SQL, and the ability to adapt quickly to changing technologies.
Must have:
  • 3+ years of hands-on experience with C++ in multi-threaded environments.
  • Experience with Microsoft SQL and T-SQL.
  • Strong troubleshooting skills.
  • Ability to solve complex problems in a timely manner.
  • Fast technology adaptation.
Good to have:
  • Experience in Angular, NodeJS, and TypeScript.
  • Experience with Microsoft Reporting Services.
  • Experience with Windows internals (Win API).
  • Work with Microsoft environments (Windows Server, NTFS, etc.).
  • Understanding of data structures, design patterns, and algorithms.
  • Experience with large-scale software projects.

Job Details

R&D Escalation Engineer 

Summary

Varonis Systems is the leader in unstructured and semi-structured data governance software, which is any human-generated data that is within a company’s environment. Our goal is to protect companies' most sensitive information from insider threats and cyberattacks. We do this by allowing organizations to analyze, secure, manage, and migrate their volumes of unstructured data.  

We are searching for a highly motivated Escalation Engineer to join our R&D team. 

The goal of the Escalation Engineering team is to provide our customers with the highest level of customer experience by providing quick solutions to complex technical problems and to ensure that they get value from the entire Varonis products portfolio by setting quality standards. The team extracts and analyzes a huge amount of data from the latest IT technologies available today. Our Escalation Engineers must learn fast and adapt to quickly changing technology in order to maintain and develop our product line. The Escalation Engineer investigates issues related to our product suite and provides timely resolution while coordinating with other technical groups in the company. Our Escalation Engineers are our go-to resource for our most challenging customer cases, which can include technical complexity or politically charged escalations. 

 

Position Description

  • Diagnose, troubleshoot, and replicate customer issues, research, identify, and deliver solutions to them
  • Analyze, diagnose, and debug complex customer issues 
  • Create and implement fixes 
  • Take ownership of escalations and drive towards resolution 
  • Act as a technical focal point in cooperative relationships with other internal groups 
  • Work closely with our software development teams from various product components to deliver success 
  • Acquire both broad and in-depth product knowledge 
  • Create and improve documentation to train support engineers to resolve support cases 
  • Demonstrate strong interpersonal and communication skills 
  • Push for solutions and interact with people from various other teams 

   

Desired Skills & Experience

  • At least 3 years of hands-on (full stack) experience with strong Backend experience, working with a multi-threaded environment and on large scale using C++ – Mandatory
  • Experience in C#, .NET – Significant advantage
  • Developing using Microsoft SQL, T-SQL 
  • Strong troubleshooting skills
  • Great interpersonal skills
  • High sense of urgency
  • Ability to solve a complex problem in a timely manner.  
  • Fast technology adaptation 
  • Independently driven, proactive, accountable, reliable, team player 

  

Additional Skills

The following additional skills are nice to have: 

  •  Experience in Angular, NodeJS, TypeScript 
  • Develop reporting infrastructure and reports using Microsoft Reporting Services 
  • Experience with windows internals (Win API) 
  • Work and use of Microsoft environments (Windows Server, NTFS, Active Directory, Exchange, LDAP, IIS, GPO) 
  • Solid understanding of data structures, design patterns, and algorithms 
  • Experience with large-scale software projects 

 

  

 

Similar Jobs

yellow brick games - Lead Creature Artist

yellow brick games

Montreal, Quebec, Canada (Remote)
1 Month ago
bytedance - Payroll Analyst - HR Operations - India

bytedance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Mcdonalds - Technical Analyst

Mcdonalds

Mexico City, Mexico (Hybrid)
1 Week ago
USE Insider - Technical Support Specialist - Thai Speaker

USE Insider

Bangkok, Bangkok, Thailand (On-Site)
8 Months ago
PwC - VAT Executive

PwC

Qormi, Malta (On-Site)
9 Months ago
DNEG - Head of Machine Learning

DNEG

London, England, United Kingdom (Remote)
4 Months ago
Canva - Staff Machine Learning Engineer - User Voice

Canva

Sydney, New South Wales, Australia (Remote)
2 Months ago
Ansys - R&D Engineer II

Ansys

Vancouver, British Columbia, Canada (Remote)
1 Week ago
Capgemini - Gen AI Professional

Capgemini

Pune, Maharashtra, India (On-Site)
1 Month ago
Vercel - Research Engineer

Vercel

San Francisco, California, United States (Hybrid)
2 Days ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Assystems - Geological Engineer

Assystems

Ankara, Ankara, Türkiye (On-Site)
8 Months ago
Hawkeye Innovations - Football Tracking Systems Technician

Hawkeye Innovations

Lecce, Apulia, Italy (On-Site)
1 Week ago
PlayStation Global - Senior Software Engineer

PlayStation Global

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Survay Monkey - Senior Analyst, GTM Finance & Strategy

Survay Monkey

Ottawa, Ontario, Canada (Remote)
1 Month ago
SciPlay - Director, Software Engineering

SciPlay

Cedar Falls, Iowa, United States (Hybrid)
1 Month ago
Qualcomm - Display DRM Driver / Linux Driver Sr Engineer

Qualcomm

Hyderabad, Telangana, India (On-Site)
4 Weeks ago
Monsters - 3D Environment Artist

Monsters

Austin, Texas, United States (On-Site)
3 Months ago
Pluralsight - People Business Partner Director, Revenue

Pluralsight

United States (Remote)
1 Month ago
Palo Alto Networks - Consulting Director, DFIR, Reactive Services

Palo Alto Networks

Chicago, Illinois, United States (Remote)
1 Month ago
Postman - Senior Data Analyst

Postman

San Francisco, California, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Cork, County Cork, Ireland

version 1 - kdb+ Engineer

version 1

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
playrix  - Game Designer Playables

playrix

Ireland (Remote)
3 Months ago
Scopely - Senior Product Manager (Growth) - Star Trek Fleet Command

Scopely

Ireland (Remote)
4 Months ago
net ease group - Procurement Business Partner

net ease group

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Qualcomm - CAD Physical Design Engineer

Qualcomm

Cork, County Cork, Ireland (On-Site)
1 Month ago
Intel  - Experienced Manufacturing Technician

Intel

Leixlip, County Kildare, Ireland (On-Site)
1 Month ago
Activision - Expert Engineer, Accounts and Authentication

Activision

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
version 1 - Oracle Cloud Infrastructure (OCI) Architect

version 1

Dublin, County Dublin, Ireland (Hybrid)
2 Months ago
Diligent Corporation - Accounts Receivable Specialist

Diligent Corporation

Galway, County Galway, Ireland (Hybrid)
1 Month ago
playrix  - Senior Python Developer

playrix

Ireland (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Research Development Jobs

Qualcomm - AI ML Engineer

Qualcomm

Hyderabad, Telangana, India (On-Site)
1 Month ago
Airlab Inc  - Artificial Intelligence Researcher

Airlab Inc

Quebec, Canada (On-Site)
3 Months ago
Agara labs - Lead / Staff ML Scientist - Speech

Agara labs

Bengaluru, Karnataka, India (Remote)
2 Months ago
Haleon - Medical & Scientific Affairs Senior Scientist

Haleon

Milan, Lombardy, Italy (On-Site)
1 Week ago
zoox - Machine Learning Engineer - Prediction and Planning

zoox

Foster City, California, United States (Hybrid)
5 Days ago
Haleon - Senior Machine Learning Engineer

Haleon

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Bosch Group India - Senior ML Engineer Lead - Time Series

Bosch Group India

Bengaluru, Karnataka, India (On-Site)
3 Months ago
bytedance - Tech Lead, Research Scientist, Cloud & AI Computing - DPU/GPU/CPU

bytedance

Seattle, Washington, United States (On-Site)
3 Months ago
Sika Group - R&D Technician

Sika Group

Pune, Maharashtra, India (On-Site)
2 Months ago
Sonar Source - AI Engineer

Sonar Source

Singapore (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Morrisville, North Carolina, United States (On-Site)

Nashville, Tennessee, United States (On-Site)

Herzliya, Tel Aviv District, Israel (Hybrid)

New York, United States (On-Site)

London, England, United Kingdom (On-Site)

United States (Remote)

Herzliya, Tel Aviv District, Israel (Hybrid)

Italy (On-Site)

Spain (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Varonis

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug