Renewals Account Manager

1 Year ago • 2 Years + • Account Management

Job Summary

Job Description

Revenera is seeking a Renewals Account Manager to manage the renewal process from quote to purchase order. Responsibilities include engaging with customers via phone and email, professionally handling objections to secure timely renewals, responding to inquiries within one business day, and logging all customer interactions in Salesforce.com. Once trained, the role involves managing approximately 150 renewals per quarter. The candidate will need a high-level understanding of Revenera's products and support plans, and must adhere to all service level expectations. The role may require working during EMEA or North America hours.
Must have:
  • Manage renewal process from quote to PO
  • Engage customers on upcoming renewals
  • Handle customer objections professionally
  • Respond to emails within one business day
  • Log customer interactions in Salesforce.com
  • High-level understanding of Flexera products
  • Adhere to service level expectations
  • 2+ years of experience
  • Excellent written and verbal communication
  • Proficiency in Salesforce or CRM
Good to have:
  • Experience in Operations, Order Processing, or Renewals
  • Ability to work EMEA or North America hours

Job Details

Revenera helps product executives build better products, accelerate time to value and monetize what matters.  Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products.

Roles & Responsibilities:

  • The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order.  This involves:
    • Engaging with customers using phone, email, or other media, on their upcoming renewals
    • Delicately but professionally working through customer objections to secure on-time renewals
    • Responding to customer emails and requests within one business day of receipt
    • Logging all customer interactions in Salesforce.com
  • Once fully trained, expect to work with approximately 150 renewals per quarter
  • Have a high-level understanding of Flexera products and be able to clearly communicate our various support plans
  • Adhere to and follow all service level expectations
  • May be asked to work EMEA or North America hours

  • Requirements:
  • 2+ years of experience preferably in Operations, Order Processing or Renewals
  • Excellent written and verbal communication skills.
  • Language skills:  English.
  • Prior experience using Salesforce or another CRM solution.
  • Bachelor's degree from an accredited college or university or relevant experience.

Revenera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.  Regarding disability, we encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.

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About The Company

Revenera’s solutions help software and IoT companies build and deliver secure products while protecting their IP. Make a great first impression with your software – with the gold standard for Windows and multi-platform installations. Leverage the power of open source and future-proof your business by eliminating compliance and security risk. Implement flexible monetization models, become a digital leader and grow while keeping your customers front and center. For over 30 years, our 1300+ team members worldwide have been passionate about helping our more than 31,000 customers fuel business success. To learn more, visit revenera.com

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