Rider Onboarding Specialist
Job Summary
Job Description
Ninja Van is seeking a Rider Onboarding Specialist to join its Resource Management Support Unit. The primary role involves rider recruitment to ensure a sufficient pool of riders for assigned areas. Responsibilities include building relationships with rider communities and manpower agencies, creating social media communities for lead generation, focusing on rider acquisition, escalating issues, gathering industry practices for rider retention programs, coordinating with operations for retention initiatives, ensuring rider performance reviews, monitoring contractor and agency key performance indicators, communicating directives to independent contractors, and performing other related tasks for fleet team resourcing. The role requires a graduate of Industrial Engineering, Computer Science, IT, or a related field, with at least 2 years of experience in rider recruitment or similar, a strong understanding of logistics operations, proven supervisory or team management experience, proficiency in MS Excel for data processing and analysis, and the ability to build rapport with stakeholders. The position is based in Tagum, Davao and requires willingness to travel.
Must have:
- Build and maintain relationships with rider communities and agencies
- Create social media communities for lead generation
- Generate rider leads for capacity ramp-ups
- Escalate problems to management
- Gather industry practices for retention programs
- Coordinate retention programs with operations
- Monitor contractor KPIs
- Communicate directives to contractors
- Graduate of Industrial Engineering, Computer Science, IT, or related
- At least 2 years of rider recruitment experience
- Above average understanding of logistics operations
- Proven supervisory or team management experience
- Proficiency in MS Excel; Data processing and analysis
- Can build rapport with riders, station heads, and managers
- Willing to travel
Good to have:
- Ensure outsourced rider performance review meetings
- Provide resourcing support to fleet teams
- Lead generation from central channels and facility sourcing
5 skills required
Job Details
About the company:
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
About the Unit:
Resource Management Support Unitsupports the core operations of the Company in terms of providing fleet manpower through External Service Contractors (ESC) d Independent Contractors (IC), excluding 3PL providers for Middle Mile and Transport.
The main goal of the Resource Management Support (RMS) team is to build standardized processes and frameworks so that the Fleet and Shipper Operations teams can build and manage their fleets efficiently and, in turn, achieve the necessary capacity to support operations.
Main Duties:
The Onboarding Specialist will be assigned mainly to perform rider recruitment activities to ensure there is always an available pool of riders to onboard in their assigned areas.
Responsibilities
- Build and maintain relationships with rider communities, manpower agencies, and external service contractors to ensure a rich pipeline of riders for callouts and conversion to ICs
- Create communities in social media to have a strong online following to have leads for possible conversion to ICs
- Highly focus on generating rider leads particularly for areas requiring capacity ramp-ups
- Escalates problems to the Resource Management Support Manager when necessary to provide timely solutions.
- Gather industry practices and help in the development and implementation of programs that would aim to improve the retention of contracted delivery partners
- Coordinate with operation teams in the promotion of retention programs
- Ensures outsourced rider performance review meetings with representatives from the operations teams.
- Monitor contractors (IC/ESC) and agency KPIs such as success rate and productivity, and recommend next steps with operations
- Cascades relevant directives and revised policies to the ICs
- Other related tasks that may be assigned to provide resourcing support to the fleet teams (such as lead generation from central channels and facility sourcing
- Willing to work in Tagum, Davao and open to travel
Qualifications
- Graduate of Industrial Engineering, Computer Science, IT, and any related course.
- At least 2 years' worth of related work experience, such as in-ground rider recruitment
- Above average understanding of logistic operations
- Proven supervisory or team management experience
- Above average proficiency in MS Excel; Data processing and analysis
- Can build rapport with riders, station heads, and mid-level Managers
- Willing to travel
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