Sales Engineer

Trend Micro, a global cybersecurity leader, is seeking a Sales Engineer in Mexico City. This role involves driving compelling demos and Proof of Concepts (PoCs) to showcase security automation and integration capabilities, helping customers reduce threat identification and containment times. The ideal candidate will possess a strong passion for customer success and collaborate effectively within a radial web organization. Responsibilities include demonstrating solutions, providing PoC services, maintaining customer relationships, and developing subject matter expertise.

Must Have

• Drive compelling demos and PoCs
• Showcase security automation capabilities
• Integrate with third-party services for optimization
• Help customers lower time to identify and contain threats
• Listen to customer problems and demonstrate solutions
• Provide Proof of Concept service to pre-sales clients
• Maintain ongoing customer relationships
• Work in a fast-paced environment under minimal supervision
• Share best practices with other SEs
• Develop subject matter expertise in assigned products and solutions
• Willing to travel regionally for customer-facing activities
• Channel feature requests to Product Management
• Deliver partner presentations, events, and webinars
• Computer Science degree or diploma or equivalent experience in Security Software and Systems
• Experience working with Microsoft/Linux software and systems
• Solid multi-tasking, troubleshooting, and problem resolution abilities
• Self-starter with ability to quickly learn new concepts and technology
• Strong verbal and written communication, customer service, account management, and negotiation skills

Good to Have

• Knowledge of Anti-malware, Intrusion Detection and Prevention, Data Loss Prevention, File Integrity Monitoring, Email and Web Security, Syslog, SIEM solutions
• Understanding of MITRE Attack Framework
• Understanding of security operations center (SOC) functions
• Sales Engineering experience (2-5 years)
• Experience with Infrastructure as Code (IaC) tools such as Cloud Formation, Terraform
• AWS / Microsoft Azure / Google Cloud Certifications
• ECIH – Certified Incident Handler
• CISSP – Certified Information Systems Security Professional
• Linux/Solaris/UNIX System Administration

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here. TrendMicro.com

Location: The ideal candidate will be located in Mexico City, Mexico.

Position Summary:

We want you to drive compelling demo’s and proof of concepts (PoC’s) showcasing our security automation capabilities, integration with third party services for optimization and helping the customer understand how to lower their time to identify and contain threats. A strong passion for customer success is critical to the role and collaboration within a radial web organization.

Responsibilities:

• Ability to listen to customer problems, work with the sales team, and demonstrate a solution
• Provide Proof of Concept service to pre-sales clients and maintain an ongoing customer relationship
• Ongoing technical touchpoints/health checks with existing customers
• Work in a fast-pace environment under minimal supervision
• Share best practices with other SE’s to enhance quality of service and efficiency
• Develop subject matter expertise in assigned products and solutions
• Willing to travel regionally for customers facing activities, as well as marketing and user group events
• Channel feature requests to Product Management to enhance Trend Micro products
• Deliver partner presentations, events and webinars

Qualifications:

• Computer Science degree or diploma or combination of education and pre-sales experience in Security Software and Systems
• Experience working with various Microsoft/Linux software and systems
• Solid multi-tasking, troubleshooting and problem resolution abilities
• Self-starter with the ability to quickly learn new concepts and technology using self-paced learning management platforms
• Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives

Additional Qualifications

• Knowledge of Anti-malware, Intrusion Detection and Prevention, Data Loss Prevention, File Integrity Monitoring, Email and Web Security, Syslog, SIEM solutions
• Understanding of MITRE Attack Framework and/or security operations center (SOC) functions
• Sales Engineering experience preferred (2-5 years)
• Experience with Infrastructure as Code (IaC) tools such as Cloud Formation, Terraform etc.

Preferred Certifications/Training:

• AWS / Microsoft Azure / Google Cloud Certifications
• ECIH – Certified Incident Handler
• CISSP – Certified Information Systems Security Professional
• Linux/Solaris/UNIX System Administration

#LI-LO1