Job Description
As a Sales Support Specialist, you will be an integral part of our sales operations, assisting with diverse processes and projects. Your role will involve coordinating sales support activities and ensuring that our sales team has all the resources they need for success. You'll also handle more complex administrative tasks to aid in achieving our business goals.
Must Have:
- Coordinate and manage order processing workflows.
- Assist in developing customer quotes and proposals.
- Keep detailed records of sales activities and metrics.
- Conduct basic product training sessions for new hires.
- Oversee the preparation and distribution of sales documents.
- Manage customer database updates and corrections.
- Schedule and coordinate sales meetings and conferences.
- Address customer service inquiries and escalate when necessary.
- Generate and review sales performance analytics.
- Provide support for sales events, promotions, and special projects.
About the Role:
As a Sales Support Specialist, you will be an integral part of our sales operations, assisting with diverse processes and projects. Your role will involve coordinating sales support activities and ensuring that our sales team has all the resources they need for success. You'll also handle more complex administrative tasks to aid in achieving our business goals.
Responsibilities:
- Coordinate and manage order processing workflows.
- Assist in developing customer quotes and proposals.
- Keep detailed records of sales activities and metrics.
- Conduct basic product training sessions for new hires.
- Oversee the preparation and distribution of sales documents.
- Manage customer database updates and corrections.
- Schedule and coordinate sales meetings and conferences.
- Address customer service inquiries and escalate when necessary.
- Generate and review sales performance analytics.
- Provide support for sales events, promotions, and special projects.
Skills:
- Order Management: Proficiency in managing and tracking sales orders.
- Customer Interaction: Intermediate skills in handling customer queries.
- Project Coordination: Ability to assist with coordinating sales projects.
- Analytical Skills: Basic understanding of sales analytics and reporting.
- Training Skills: Capability to conduct training sessions.
- CRM Proficiency: Intermediate knowledge of CRM software.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Basic skills in identifying and resolving issues.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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