Salesforce Service Cloud Architect

Our client is migrating all service operations to the Juniper Salesforce Service Cloud instance. The Salesforce Service Cloud Architect will design the end-to-end Service Cloud architecture, including Case Management, Omni-Channel, CTI, Knowledge, and Entitlements. This role involves defining integration patterns with enterprise systems like SAP and SFDC boundary apps, driving solution design for complex customer service workflows, and ensuring security, performance, scalability, and compliance. The architect will also guide development teams, review technical designs, and act as a technical liaison with business, IT, and external vendors.

Must Have

• Design end-to-end Service Cloud architecture (Case Management, Omni-Channel, CTI, Knowledge, Entitlements).
• Define integration patterns with enterprise systems (SAP, SFDC boundary apps, APIs, middleware).
• Drive solution design for complex customer service workflows and data models.
• Ensure security, performance, scalability, and compliance standards are met.
• Guide development teams and review technical designs and implementations.
• Act as the technical liaison with business, IT, and external vendors.
• Support solution sizing, estimations, and technical governance.
• 7+ years of Salesforce experience with strong Service Cloud focus.
• Deep expertise in Service Cloud features, data modelling, and platform limits.
• Strong experience with integrations (REST/SOAP APIs, middleware).
• Solid understanding of Salesforce security, sharing, and performance tuning.
• Experience in large enterprise or multi-system landscapes.

Good to Have

• Salesforce Architect / Service Cloud certifications preferred.

##### Project description

Our client is migrating all service operations to the Juniper Salesforce Service Cloud instance from the HPE Salesforce Service Cloud instance

##### Responsibilities

• Key Responsibilities
• Design end-to-end Service Cloud architecture (Case Management, Omni-Channel, CTI, Knowledge, Entitlements).
• Define integration patterns with enterprise systems (SAP, SFDC boundary apps, APIs, middleware).
• Drive solution design for complex customer service workflows and data models.
• Ensure security, performance, scalability, and compliance standards are met.
• Guide development teams and review technical designs and implementations.
• Act as the technical liaison with business, IT, and external vendors.
• Support solution sizing, estimations, and technical governance.

##### Skills

Must have

• Required Skills & Experience
• 7+ years of Salesforce experience with strong Service Cloud focus.
• Deep expertise in Service Cloud features, data modelling, and platform limits.
• Strong experience with integrations (REST/SOAP APIs, middleware).
• Solid understanding of Salesforce security, sharing, and performance tuning.
• Experience in large enterprise or multi-system landscapes.

Nice to have

• Salesforce Architect / Service Cloud certifications preferred.

##### Other

Languages

English: C1 Advanced

Seniority

Lead