Senior Success Guide (Salesforce Field Service exp mandatory)

As a Senior Success Guide at Salesforce, you will leverage deep product knowledge, hands-on solutioning, and consultative engagement to accelerate customer adoption and outcomes. You will partner with customers to understand their business needs, align them with Salesforce capabilities, and co-create solutions that drive measurable impact. This involves leading discovery sessions, facilitating solution discussions, showcasing platform capabilities through demos, and collaboratively building prototypes to help customers unlock value faster.

Must Have

• Engage with customers to gather, analyze, and translate business requirements into actionable Salesforce solutions.
• Deliver expert coaching sessions that provide prescriptive recommendations, best practices, and technical guidance.
• Provide product education, technical advice, and adoption guidance to ensure customers achieve business outcomes.
• Collaborate with architects, developers, and stakeholders to design scalable, secure, and high-performing solutions.
• Lead interactive demos, proof-of-concepts, and collaborative solution-building sessions to accelerate feature and cloud adoption.
• Build and co-develop solution components with customers to ensure faster return on value.
• Act as a Subject Matter Expert (SME) for Field Service, supporting internal enablement and mentoring.
• Minimum 5 years of development experience in the Salesforce ecosystem.
• Salesforce Certified Platform Developer and Field Service Consultant certifications.
• Hands-on expertise in Salesforce Field Service capabilities.
• Experience in developing custom solutions in Salesforce Lightning using LWC and Apex.
• Proficient in front-end technologies like JavaScript.
• Familiar with data integration tools and experienced in integrating Salesforce with various business systems.
• Strong knowledge of SQL, SOQL, Java, JavaScript, SLDS, and custom CSS.
• Experience in building scalable solutions using Visualforce, Apex, APIs, Salesforce Flows, Process Builder and advanced declarative automation tools.
• Ability to collaborate with architects, developers, admins, and business stakeholders, translating requirements into scalable solutions.
• Ability to understand customer business needs and provide thoughtful, outcome-driven recommendations through a consultative approach.
• Strong presentation skills to present complex ideas clearly and confidently to both technical and executive audiences.
• Strong communication skills with an analytical mindset to understand requirements and design effective solutions.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

At Salesforce, we don’t just build technology we help our customers transform their businesses and achieve faster time-to-value. As a Senior Success Guide, you’ll play a critical role in that journey by blending deep product knowledge, hands-on solutioning, and consultative engagement to accelerate customer adoption and outcomes. You will partner with customers to understand their business needs, align them with Salesforce capabilities, and co-create solutions that drive measurable impact. From leading discovery sessions and facilitating solution discussions, to showcasing platform capabilities through demos and collaboratively building prototypes, you will bring strategy and execution together to help customers unlock value faster.

Key Responsibilities

• Engage with customers to gather, analyze, and translate business requirements into actionable Salesforce solutions.
• Deliver expert coaching sessions that provide prescriptive recommendations, best practices, and technical guidance tailored to customer needs to accelerate adoption and drive success.
• Provide product education, technical advice, and adoption guidance to ensure customers consistently achieve their business outcomes.
• Collaborate with architects, developers, and stakeholders to design scalable, secure, and high-performing solutions, while reviewing and contributing code when needed to troubleshoot and resolve complex platform challenges.
• Lead interactive demos, proof-of-concepts, and collaborative solution-building sessions to accelerate feature and cloud adoption.
• Build and co-develop solution components with customers to ensure faster return on value.
• Act as a Subject Matter Expert (SME) for Field Service, supporting internal enablement and mentoring other Success Guides.
• Partner with Guide Leadership to design and deliver training programs that build team skills and maturity.
• Generate positive feedback from customers, internal teams, and leadership by driving measurable outcomes and customer satisfaction.
• Show continued professional growth through certifications, Trailhead learning, and staying current with Salesforce innovations.

Required Qualifications

• Minimum 5 years of development experience in the Salesforce ecosystem and relevant Salesforce certifications including: Required - Salesforce Certified Platform Developer, Field Service Consultant
• Preferred Hands-on expertise in Salesforce Field Service capabilities such as Work Orders, Service Resources, Appointments, Inventory, Scheduling, Dispatcher Console, Service Territories, SFS Mobile, Schedule Optimization, Scheduling Policies, Salesforce Scheduler
• Experience in developing custom solutions in Salesforce Lightning using LWC and Apex, Proficient in front-end technologies like JavaScript
• Familiar with data integration tools and experienced in integrating Salesforce with various business systems, with strong knowledge of SQL, SOQL, Java, JavaScript, SLDS, and custom CSS
• Experience in building scalable solutions using Visualforce, Apex, APIs,Salesforce Flows, Process Builder and advanced declarative automation tools
• Ability to collaborate with architects, developers, admins, and business stakeholders, translating requirements into scalable solutions
• Ability to understand customer business needs and provide thoughtful, outcome-driven recommendations through a consultative approach.
• Strong presentation skills to present complex ideas clearly and confidently to both technical and executive audiences.
• Strong communication skills with an analytical mindset to understand requirements and design effective solutions that meet business needs

We operate 24x7 which can involve working during one of the below shifts determined as per business need.

AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time

EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time

APAC hours – 5.30 AM IST onwards. Work hours are subject to change depending on Business needs.

Note: Most likely the shift would be night shift-AMER hours Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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