Renewals Specialist

The Renewals Specialist drives the renewal lifecycle for Enterprise and Commercial customers, ensuring timely renewals and growth of the existing customer base. This high-velocity role involves collaborating with Customer Success, Sales, Finance, Legal, and Business Systems to maintain accurate contracts and provide a positive customer experience. Responsibilities include serving as a subject matter expert, strategizing on complex renewals, preparing detailed order forms, overseeing contract execution, and maintaining data quality in Salesforce.

Must Have

• 2+ years of experience in Customer Success or Customer Operations environment
• Serve as a subject matter expert on renewals processes and tools
• Strategize with Account Executives on complex renewal scenarios
• Ensure customers are on up-to-date terms and conditions
• Prepare detailed order forms and quotes
• Oversee all assigned contract renewals and communicate with customers
• Explain the renewal process, timing, and expectations
• Maintain data quality of accounts and opportunities in Salesforce
• Resolve past due invoices by communicating with customers and working with Finance/Customer Success
• Create, update, or innovate new functional processes, playbooks and supporting materials

Good to Have

• Experience in a SaaS company

Perks & Benefits

• 10 days of National and Festival Holidays per year (eight fixed, two flexible)
• 18 days of paid vacation per year
• 14 days of sick leave with a medical certificate per year
• 5 uncertified sick days per year
• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000
• Free health checkup for employees
• Personal Accident Insurance: Rs 50,00,000
• Term Life Insurance: Rs 50,00,000
• Up to 26 weeks of paid maternity leave for the first two children
• 4 weeks of paid parental leave
• 2 days off for volunteering with nonprofit charities
• Broadband/Internet Reimbursement: INR 1500 per month
• Full-stocked pantry and complimentary lunch
• Hybrid work model

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

Ready to become a Wriker?

The Renewals Specialist is at the hub of the renewal lifecycle for our Enterprise and Commercial customers <$20k. They are responsible for driving successful renewals on time and growing our existing customer base. This position is a high velocity role working closely with partners in Customer Success, Sales, Finance, Legal and Business systems to ensure our contracts are accurate, renewals are processed on time and that our customers have a positive experience renewing their subscriptions.

Shift Timing - 6:30 PM - 4:30 AM IST

How You’ll Make an Impact

• Serve as a subject matter expert on our renewals processes and tools, and apply critical thinking to solve challenging business problems
• Strategize with Account Executives on complex renewal scenarios
• Work to ensure our customers are on the most up to date terms and conditions
• Prepare detailed order forms and quotes based on your expert knowledge of our products, pricing and terms
• Oversee all assigned contract renewals, which includes proactively communicating with customers who are not on auto-renew to ensure timely and accurate execution
• Be able to explain the renewal process, timing, and expectations.
• Maintain data quality of accounts and opportunities in Salesforce, including identification and processing of overages, updating customer contact information and license provisioning
• Resolve past due invoices by communicating with customers on outstanding balances, working with Finance and Customer Success on anticipated payments
• Create, update, or innovate new functional processes, playbooks and supporting materials to drive process efficiencies

You will achieve your best if you have

• 2+ years of experience working in a Customer Success or Customer Operations environment. SaaS company preferred
• Comfortable working independently, and with high‐volumes of overlapping activities in multiple tools
• Excellent problem-solving skills including ability to analyze account history and connect historical account activities
• Sound critical thinking skills and understanding of subscription based renewals including knowledge of subscription terms, account consolidation and proration
• Process oriented mindset, using documented procedures and identifying opportunities to improve efficiency
• Experience using a wide range of business programs; direct experience with Salesforce a plus
• Ability to organize, prioritize, complete activities, and meet deadlines on a daily basis
• A team player and great collaborator, able to build positive relationships with peers and others within Wrike
• Strong written and verbal communication skills, and the ability to communicate ideas, updates, or issues to peers and leaders

Perks of working at Wrike

• 10 days of National and Festival Holidays per year (eight fixed, two flexible)
• 18 days of paid vacation per year
• 14 days of sick leave with a medical certificate per year
• 5 uncertified sick days per year
• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
• Personal Accident Insurance: Rs 50,00,000
• Term Life Insurance: Rs 50,00,000
• Up to 26 weeks of paid maternity leave for the first two children
• 4 weeks of paid parental leave
• 2 days off for volunteering with nonprofit charities
• Broadband/Internet Reimbursement: INR 1500 per month
• Full-stocked pantry and complimentary lunch
• Hybrid work model

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

#LI-TS1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona

💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.


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