Scaled Customer Success – AEC Industry Advisor, DACH market

Join Autodesk's Scaled Customer Success team, creating impactful experiences for customers and supporting revenue growth. This role in the EMEA Scaled Customer Success team focuses on onboarding and adoption for a diverse customer portfolio. The goal is to help architecture, engineering, and construction companies achieve success through digital transformation, automation, and innovative workflows like BIM and cloud solutions.

Must Have

• Proactively engage with customers through calls, emails, and meetings, leveraging industry knowledge.
• Interact with various personas within customer organizations, from IT staff to C-level executives.
• Establish and execute onboarding and adoption strategies to increase customer value and product usage.
• Monitor customer usage data and health indicators to inform customer success engagement.
• Identify and engage with at-risk accounts using strong discovery and consultative skills to mitigate risk.
• Expand Autodesk's existing customer portfolio by identifying new business development opportunities.
• Collaborate cross-functionally with Sales, Channel Partners, Support, and other Autodesk stakeholders.
• Professional working proficiency in German.
• 2-7 years relevant experience or education in the Architecture & Engineering & Construction Industry.
• Strong communication skills including relationship building, empathy, active listening, influencing, and negotiating.
• Proficiency in time management, account management, business acumen, problem solving, and strategic thinking.
• Ability to drive cross-functional collaboration and stakeholder management.
• Experience working in diverse teams and a commitment to fostering an inclusive workplace.

Good to Have

• AI savviness

Perks & Benefits

• Annual cash bonuses
• Commissions for sales roles
• Stock grants
• Comprehensive benefits package

Job Requisition ID #

25WD93508

Position Overview

Join Autodesk's Scaled Customer Success team, where we create impactful experiences for our customers while supporting improved revenue and overall company growth. As we transform our business model, driving continuous adoption of our technology is key to success for both Autodesk and our customers.

You will be part of the EMEA Scaled Customer Success team, working with a large and diverse customer portfolio, specializing in supporting customers through the Onboarding and Adoption stages of the customer lifecycle. Your goal is to help architecture, engineering and construction companies achieve business success through digital transformation, automation, and innovative workflows such as Building Information Modeling (BIM), prefabrication, sustainable design practices and, cloud-based solutions. .

Our guiding principles are to be collaborative, foster a growth mindset, reimagine what is possible, and be unstoppable in our pursuit of impact and results. We build trust through every interaction and are committed to creating a diverse and inclusive workplace.

Responsibilities

• Proactively engage with customers through outbound calls, emails, and meetings, leveraging industry-specific knowledge. Interact with various personas within customer organizations, from IT staff to C-level executives
• Establish and execute onboarding and adoption strategies to increase customer value. Monitor customer usage data and other health indicators, and translate these into a customer success engagement approach to increase Autodesk product usage and adoption
• Identify and engage with at-risk accounts using strong discovery and consultative skills to mitigate risk and realign them to success
• Expand and grow Autodesk's existing customer portfolio by identifying opportunities for new business development
• Collaborate cross-functionally with Sales, Channel Partners, Support, and other Autodesk stakeholders to drive customer milestones

Minimum Qualifications

• Professional working proficiency in German
• 2 - 7 years relevant experience or education in the Architecture & Engineering & Construction Industry or similar fields
• Strong communication skills such as relationship building, interpersonal skills, empathy, active listening, influencing and negotiating, objection handling and storytelling
• Proficiency or familiarity in the following skills: time management, account management, business acumen, problem solving, data analytics, strategic thinking, and planning
• Ability to drive cross-functional collaboration and stakeholder management
• AI savviness is a plus
• Experience working in diverse teams and a commitment to fostering an inclusive workplace

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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