Senior Agent, Customer Service (Polish Speaker)

9 Hours ago • 2 Years + • Customer Service

Job Summary

Job Description

OKX is a leading crypto exchange seeking a Senior Agent, Customer Service to interact with global customers in real-time, addressing inquiries and problems through live chat, email, and voice. Responsibilities include collaborating with internal teams on feedback, maintaining product knowledge, building relationships with stakeholders, and escalating unresolved issues. The role requires proficiency in multiple languages, excellent communication, problem-solving, and time management skills in a fast-paced environment.
Must have:
  • Handle customer inquiries via email, chat, voice
  • Collaborate with internal/external stakeholders
  • Maintain strong product knowledge
  • Build relationships with partners
  • Escalate unresolved issues
  • Proficiency in language and English
  • Work independently in a fast-paced environment
  • Deliver multilingual support
  • Work according to a schedule for 24/7 operations
  • Strong interpersonal skills and composure under pressure
  • Problem-solving mindset
  • Excellent time management
Good to have:
  • Familiarity with cryptocurrency/fintech
  • Working knowledge of CRM tools (e.g., Zendesk)
  • Basic computer knowledge (MacOS, Lark, Microsoft Office, G-Suite)
Perks:
  • Competitive remuneration package
  • Yearly Performance Bonus
  • Excellent prospects for growth and promotion
  • Skill development, mentoring, training programs
  • Employee engagement, recognition and appreciation program
  • Multinational working environment

Job Details

Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
 

About this job:

Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks.

 

What You’ll Be Doing:

  • Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
  • Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
  • Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
  • Establishing and nurturing strong relationships with company partners and external stakeholders.
  • Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.

 

What We Look For In You:

  • A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
  • At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
  • Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency.
  • Ability to work independently in a fast-paced environment and deliver multilingual support.
  • Willingness to work according to a given schedule to support 24x7 language-related operations.
  • Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
  • Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
  • Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
  • Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

 

Nice to Haves:

  • Familiarity with cryptocurrency and/or finance-technology industry.
  • Working knowledge of CRM tools, such as Zendesk.
  • Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.

 

Why Join Us?

  • Competitive remuneration package
  • Yearly Performance Bonus
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

#LI-HYBRID
 

 

Similar Jobs

Nice - Technical Training Developer

Nice

Atlanta, Georgia, United States (On-Site)
3 Weeks ago
PwC - Country Finance Officer

PwC

Baghdad, Baghdad Governorate, Iraq (On-Site)
9 Months ago
Scanline VFX - Compositing Supervisor

Scanline VFX

Vancouver, British Columbia, Canada (Hybrid)
4 Months ago
Landor - Financial Controller

Landor

Milan, Lombardy, Italy (Hybrid)
1 Month ago
Inveniolsi - SAP BW Consultant

Inveniolsi

Delhi, India (On-Site)
3 Months ago
ARHS - Application Engineer/Administrator

ARHS

The Hague, South Holland, Netherlands (On-Site)
8 Months ago
PwC - Administrateur Fonctionnel P2P

PwC

Casablanca, Casablanca-Settat, Morocco (On-Site)
8 Months ago
Ubisoft - IT Buyer Assistant - Internship (12 months)

Ubisoft

Paris, Île-de-France, France (On-Site)
2 Months ago
Ion - Project Management Office

Ion

Italy (On-Site)
8 Months ago
Enphase Energy - Customer Technical Support, Solar/PV - Germany

Enphase Energy

Frankfurt Am Main, Hessen, Germany (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Interactive Brokers - Senior Desktop Support (L2)

Interactive Brokers

Kowloon, Hong Kong (On-Site)
1 Month ago
Palo Alto Networks - Senior Technical Support Engineer - Focused Services

Palo Alto Networks

Amsterdam, North Holland, Netherlands (On-Site)
1 Month ago
Smiths Group plc - IT Controls Manager

Smiths Group plc

Pune, Maharashtra, India (Hybrid)
8 Months ago
Nagarro - Associate Analyst

Nagarro

Cebu City, Central Visayas, Philippines (Remote)
8 Months ago
Equivalent Jobs - Global Mobility Manager

Equivalent Jobs

(Remote)
4 Months ago
Ansys - Senior Application Engineer - Optics SPEOS

Ansys

Bengaluru, Karnataka, India (On-Site)
1 Month ago
NVIDIA - Senior SWQA Test Development Engineer

NVIDIA

Shanghai, Shanghai, China (On-Site)
4 Months ago
CAE - Scheduler I

CAE

Mesa, Arizona, United States (On-Site)
1 Month ago
Optiv - Technical Account Manager

Optiv

Columbia, Maryland, United States (Remote)
1 Month ago
Illuminia - Field Service Engineer 2 - Benelux

Illuminia

(Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Budapest, Hungary

PwC - Digital Commerce Junior Consultant

PwC

Budapest, Hungary (On-Site)
4 Months ago
Token Metrics - Crypto Customer Success Specialist (Remote)

Token Metrics

Budapest, Hungary (Remote)
8 Months ago
Valeo - Technical Manager

Valeo

Veszprém, Hungary (On-Site)
4 Weeks ago
Ion - Senior C#/.NET Developer, Budapest

Ion

Budapest, Hungary (Hybrid)
8 Months ago
Interactive Brokers - Enterprise Service Desk Analyst

Interactive Brokers

Budapest, Hungary (Hybrid)
1 Month ago
Interactive Brokers - C++ Software Developer

Interactive Brokers

Budapest, Hungary (Hybrid)
1 Month ago
Haleon - Talent Acquisition Partner

Haleon

Budapest, Hungary (Hybrid)
3 Weeks ago
Interactive Brokers - Application Support Group Agent (French & German speaking)

Interactive Brokers

Budapest, Hungary (On-Site)
8 Months ago
Diligent - Data Engineer

Diligent

Budapest, Hungary (On-Site)
2 Months ago
PwC - Senior számviteli tanácsadó

PwC

Budapest, Hungary (Hybrid)
9 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Tesla - AV Support Integration Internship

Tesla

Brandenburg, Germany (On-Site)
4 Months ago
Tesla - Tesla Support Advisor (Norwegian speaking)

Tesla

Oslo, Oslo, Norway (On-Site)
4 Months ago
PwC - Administrateur Fonctionnel P2P

PwC

Casablanca, Casablanca-Settat, Morocco (On-Site)
8 Months ago
N-ix - Middle Atlassian Engineer

N-ix

(Remote)
2 Months ago
Next Level Business Services - Teradata DBA

Next Level Business Services

San Francisco, California, United States (On-Site)
8 Months ago
Next Level Business Services - Salesforce Technical Architect

Next Level Business Services

Los Angeles, California, United States (On-Site)
8 Months ago
Next Level Business Services - SAP QM

Next Level Business Services

St. Louis, Missouri, United States (On-Site)
8 Months ago
Google - Technicus Datacenter

Google

(On-Site)
6 Months ago
Xentrix studios - Production – Production Coordinator

Xentrix studios

India (On-Site)
7 Months ago
bytedance - Senior Security System Engineer

bytedance

Dubai, Dubai, United Arab Emirates (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.

New York, United States (On-Site)

San Jose, California, United States (On-Site)

San Jose, California, United States (On-Site)

New York, United States (On-Site)

New York, United States (On-Site)

New York, United States (On-Site)

San Jose, California, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by OKX

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug