Senior Associate Account Partner

Salesforce is seeking a Senior Associate Account Partner to join its growing Customer Success Group (CSG). This role involves professionally solving problems and selling Salesforce's Success Cloud services to help medium to large enterprise customers achieve success on the Salesforce platform. The AAP will collaborate with Service Sales to drive small to medium-sized service deals, requiring strong communication, presentation, and team-selling skills, along with a proactive approach to consistently meet or exceed sales targets.

Must Have

• 3-5 years of sales experience and knowledge of sales methodology
• Ability to build relationships and communicate with executives in LOB (business divisions, user divisions) as well as IT departments
• Skills to handle clear objections, or experience in dealing with difficult customers and resolving internal issues
• Experience dealing with medium to large businesses
• Ability to prioritize and effectively perform tasks under internal and external pressure
• High skills in discovery, listening, evaluation, and solution sales
• Ability to work collaboratively and succeed in a fast-paced and dynamic work environment
• Knowledge of customer success philosophy, delivery methodologies, approaches, and considerations
• Knowledge of Salesforce product and platform features, functions, and optimal usage

Perks & Benefits

• Benefits and resources to support work-life balance
• AI agents to accelerate your impact

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Department Description:

We are looking for an Associate Account Partner to join our growing CSG (Customer Success Group). AAP is a person who is passionate about solving problems with high professionalism and selling Salesforce services (Success Cloud) to help customers succeed on the Salesforce platform. AAPs require high collaboration, communication (written and verbal) and presentation skills. AAPs work with Service Sales (AP: Account Partner) to support the acquisition of small to medium-sized service deals for medium-sized customers and large enterprise groups. Therefore, a track record of team selling and closing deals in this customer segment is essential. A track record of clearly explaining how our services solve customer problems and how to maximize the benefits from investments in our technology is also required. Furthermore, a growth-oriented, self-motivated, proactive approach, and a consistent track record of meeting or exceeding sales targets are necessary.

Role Description:

• Develop and regularly update a "Target Achievement Plan" for assigned numerical targets.
• Create high-quality pipelines and advance sales stages through approaches to customers/partners and collaboration with internal stakeholders.
• Maintain and manage the quality of your pipeline according to the customer proposal status, and appropriately update each deal in the open pipeline weekly.
• Understand customer business challenges, define Salesforce service solutions and their business benefits for customers, and propose them to customers.
• Become a trusted advisor for customers.
• Create a compelling vision for how to successfully execute projects or programs.
• Propose our transformative solutions, which aim to generate significant success and business value for customers, and support customers' "digital transformation."
• Provide customers with Salesforce's global achievements and experience. In customer strategy, effectively collaborate with marketing, business development, solution advisor, and account teams.
• In proposal activities, clearly define and mutually understand roles with relevant account sales, pre-sales SE, and delivery teams, and proceed with deals based on trust.
• Utilize industry expertise, buying personas, and business insights to understand customer motivations, business drivers, strategic goals, objectives, and desired business outcomes. Always maintain the motivation to meet or exceed targets.

Minimum Qualifications:

• 3-5 years or more of sales experience and knowledge of sales methodology.
• Ability to build relationships and communicate with executives in LOB (business divisions, user divisions) as well as IT departments.
• Skills to handle clear objections, or experience in dealing with difficult customers and resolving internal issues.
• Experience dealing with medium to large businesses.
• Ability to prioritize and effectively perform tasks under internal and external pressure.
• High skills in discovery, listening, evaluation, and solution sales.
• Ability to work collaboratively and succeed in a fast-paced and dynamic work environment.
• Knowledge of customer success philosophy, delivery methodologies, approaches, and considerations.
• Knowledge of Salesforce product and platform features, functions, and optimal usage.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.