RAPP is seeking an experienced and senior Project Manager, CRM to join its agency team in Berlin. This role involves managing the smooth implementation of projects, working closely with internal teams, external partners, and clients to deliver high-quality creative and digital campaigns. The ideal candidate thrives in dynamic environments, possesses a keen eye for detail, and is passionate about CRM campaigns. Responsibilities include project execution, task tracking, budget monitoring, risk management, and process optimization.

Must Have

• Manage project implementation, ensuring deliverables are on time, within budget, and aligned with strategic direction.
• Track open tasks and inquiries, inform Account Lead regularly, and ensure business tracking and quality assurance.
• Monitor and report on budget utilization, supporting accurate financial control.
• Proactively address operational challenges, risks, and client inquiries to ensure smooth processes.
• Utilize CRM tools for seamless communication among all stakeholders.
• Understand and optimize processes to increase efficiency.
• 3-4+ years of experience in project management, ideally in a marketing or advertising agency.
• Strong understanding of creative, digital workflows and quality assurance processes.
• Experience managing omni-channel campaigns and large digital projects.
• Ability to prioritize multiple tasks in a dynamic environment.
• Strong problem-solving and organizational skills, with an eye for detail.
• Proficiency in project management tools and CRM platforms.
• Very good communication skills in German, both written and spoken.

Good to Have

• English language skills (advantageous)

Perks & Benefits

• Great team and collaborative culture
• Central and beautiful workplace in Berlin
• Hybrid and remote work options
• 30 days of vacation
• Access to Benefitsy-portal (Urban Sports, Spotify, REWE, Sixt, IKEA, DAZN, etc.)
• First-class learning and development opportunities via LinkedIn Learning (20,000+ courses)
• 20% employer contribution to pension insurance

(Senior) Client Project Manager CRM (m/f/d)

Welcome to RAPP

RAPP is the world's leading next-generation precision marketing agency. We plan, design, and implement activation campaigns that convince through empathy and content sharpness, and equally promote the growth of our clients. Our focus is on individual solutions that adapt to the needs, beliefs, and desires of each person.

Our data analysts identify the target group, our strategists recognize needs, and our award-winning technology and creative teams develop tailored experiences. This creates authentic connections with our customers. As part of Omnicom's Precision Marketing Group, RAPP comprises over 2,000 employees in more than 15 global markets. At RAPP Berlin, we celebrate diversity and personal well-being because we are convinced that this improves our collective performance and leads to outstanding results.

Your Role

We are looking for an experienced and senior Project Manager, CRM (m/f/d) to strengthen our agency team in Berlin. This position is ideal for someone who thrives in a dynamic environment, has a keen eye for detail, and enjoys working on CRM campaigns. You will be responsible for the smooth implementation of projects and will work closely with internal teams, external partners, and clients to deliver high-quality creative and digital campaigns.

Your Tasks

• Project Implementation & Execution: You manage the implementation of projects and ensure that all deliverables are completed on time, within budget, and according to the strategic direction of the Account Lead.
• Task Tracking & Organization: You keep track of all open issues and inquiries, regularly inform the Account Lead, and ensure that nothing is overlooked. Diligence in business tracking and quality assurance are crucial.
• Budget Monitoring & Reporting: You monitor and report on budget utilization and support the Account Lead in accurate financial control.
• Risk & Problem Management: You proactively address operational challenges, risks, and client inquiries, ensuring smooth processes and adherence to strategic objectives.
• In-depth CRM Expertise: You are experienced in using CRM tools to ensure seamless communication between all stakeholders.
• Process Understanding & Optimization: You bring a strong understanding of processes, identify optimization potential, and thus increase efficiency.

Your Profile

• 3-4+ years of experience in project management, ideally in a marketing or advertising agency.
• Very good understanding of creative, digital workflows and quality assurance processes.
• Experience in managing omni-channel campaigns and large digital projects.
• Ability to prioritize multiple tasks in a dynamic environment.
• Strong problem-solving and organizational skills, as well as an eye for detail.
• Proficiency in project management tools and CRM platforms.
• Very good communication skills in German, both written and spoken (+ English is an advantage).

What we offer you

• A great team and a collaborative culture.
• Central and beautiful workplace in Berlin, with hybrid and remote options.
• 30 days of vacation.
• Through our Benefitsy portal, you have access to a diverse selection of additional benefits for employees from Urban Sports, Spotify, REWE, Sixt, IKEA, DAZN, and many other partners.
• First-class learning and development opportunities through access to the LinkedIn Learning catalog, which includes more than 20,000 different courses.
• 20% employer contribution to our pension insurance.

We believe that diversity helps us create added value for brands. For this reason, we promote an environment where differences are respected and individual perspectives are enabled and celebrated.

• Start date: January 2026; our recruiting team is currently on vacation – please understand that responses may be slightly delayed. -

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