Senior Manager, Campaign Management

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

How we LEAD:

Merchandise and commerce are a part of the fabric of music culture. For artists, it’s a way to develop and further articulate their brand. For fans, it’s another pathway to connecting with an artist and the culture they represent.

Famehouse is seeking a driven individual to join our teams as a Sr Manager of Campaign Management. This role will work directly with artist teams to organize, manage, and execute a calendar of activity, collaborating with stakeholders across departments to see through the end to end delivery of an ecommerce campaign. The ideal candidate has experience in project management within the music or entertainment industry, thrives in a fast-paced environment, and is passionate about connecting artists with their fans.

How you’ll CREATE:

• Calendar and Timelines
• Develop and manage a detailed campaign calendar, establishing key milestones and deadlines and communicating them clearly to all stakeholders.
• Cross-Functional Team Coordination
• Gather, organize, manage, and liaise with multiple cross-functional team members including Store Management, Order Management, Inventory Management, Logistics, Production, and Marketing teams to ensure deadlines to meet launch dates.
• Work closely with the Cross-Functional Team to ensure that they have all pertinent information for store and product launches. Field all comments/amendments to ensure timely program launches.
• Stakeholder Approvals
• Help coordinate review and approvals of key assets from artist management and internal stakeholders.
• International Coordination
• Work with international teams to align campaign launches across different regions, ensuring a globally cohesive and timely execution.
• Storefront Management
• Compile and track necessary logistical information for new product/program launches (SKUs, product titles, product descriptions, imagery, etc.).
• Perform regular QA checks on active web stores to ensure proper shop functionality, marketing copy, and merchandising.
• Proactively manage music and merchandise inventory levels across all stores and alert appropriate team members when product needs to be replenished.
• Reporting
• Compile and provide various sales and inventory reports to relevant stakeholders as needed.
• Occasionally assist in creation of eCommerce keynotes, presentations, and reporting as needed.
• General admin including meeting scheduling, expense reports, occasional travel booking.

Bring your VIBE:

• 1-2+ year of relevant internship or full-time work experience, preferably in music, entertainment, or eCommerce
• Excellent communication and interpersonal skills (verbal and written)
• Meticulous attention to detail and follow through
• Extremely organized with superior time management skills
• Ability to multitask and prioritize under tight schedules while maintaining production of high quality work
• Pro-active is your middle name. Excellent at providing information to team members before they even get the chance to ask you for what they need!
• Self-accountability to follow-through with proper consistent updates to stakeholders
• Excellent computer skills, including Microsoft Office, Excel, PowerPoint, and Google docs
• Experience with Monday.com and Shopify preferred, but not required
• Experience with Photoshop is a plus, but not required
• Strong interest in learning more about eCommerce Operations and eCommerce Marketing

Perks Playlist:

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
• Comprehensive medical, dental, vision, and FSA options, as well as:
• 100% coverage for out-patient mental health services
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• A lifetime fertility support allowance of $30,000 to plan participants
• Student Loan Repayment Assistance and Tuition Reimbursement
• 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
• Variety of ways to prioritize much-needed time away from work including:
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

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Job Category:

eCommerce

Salary Range:

$53,770-$124,493

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.

About Us

We are Universal Music Group, the world’s leading music company. We are the home for music’s greatest artists, innovators and entrepreneurs.