Senior Onboarding Specialist

2 Months ago • All levels • Human Resource

Job Summary

Job Description

Zenoti is a leader in cloud solutions for salons, spas, medspas, and fitness studios. The role requires a Implementation Specialist (French and English speaker) to guide clients in adopting and optimizing the software solution. Responsibilities include understanding client needs, conducting demos and training, configuring the platform, identifying risks, providing technical support, collaborating with internal teams, and staying updated on industry trends. This role involves managing multiple projects and ensuring SLAs and KPIs are met.
Must have:
  • Fluent in French and English (written and spoken).
  • 4 to 8 years of experience in software implementation and support.
  • Expertise in APIs, cloud solutions, and data migration.
  • Experience in deploying large-scale solutions and client management.
  • Excellent communication, presentation, and training skills.
  • Ability to manage multiple projects and work with remote teams.
Good to have:
  • Knowledge of HTML, JavaScript, JIRA, or experience in the wellness/spa industry.
Perks:
  • Competitive salary and attractive benefits.
  • Career development in an international environment.
  • A dynamic, collaborative, and diverse team.

Job Details

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

 

 

À propos de Zenoti

Zenoti est un leader des solutions cloud pour salons, spas, medspas et studios de fitness. Notre plateforme aide les entreprises à optimiser leurs opérations, fidéliser leur clientèle et augmenter leurs revenus grâce à des fonctionnalités avancées :

  • Réservations en ligne et CRM
  • Gestion des employés et des stocks
  • Paiements & point de vente (POS)
  • Automatisation du marketing

Avec 30 000+ clients dans 50+ pays, Zenoti collabore avec des marques de prestige comme European Wax Center, Massage Heights, CorePower Yoga et TONI&GUY. Soutenus par 80M$ de TPG et valorisés à plus de 1 milliard de dollars, nous révolutionnons le secteur.

À propos du Poste

Zenoti recherche un(e) Spécialiste d’Implémentation (francophone & anglophone) pour accompagner nos clients dans l’adoption et l’optimisation de notre solution logicielle.

En tant que référent produit, vous guiderez les entreprises dans l’implémentation de notre plateforme, en assurant formations, démonstrations et support technique avancé. Vous travaillerez en étroite collaboration avec les clients pour comprendre leurs besoins, configurer Zenoti et garantir un déploiement efficace.

Si vous avez une expertise technique, une expérience avec les solutions d’entreprise et un fort sens du service client, ce poste est fait pour vous !

Missions

  • Comprendre les besoins clients et proposer des solutions adaptées avec Zenoti.
  • Animer des démos, formations et revues de solutions pour maximiser l’impact du produit.
  • Configurer et optimiser la plateforme selon les spécificités métier des clients.
  • Identifier les risques potentiels et assurer un déploiement fluide.
  • Assurer un support technique de haut niveau et résoudre les problèmes clients rapidement.
  • Collaborer avec les équipes internes pour améliorer les processus et les intégrations.
  • Rester à jour sur les nouvelles fonctionnalités et tendances du secteur.
  • Gérer plusieurs projets simultanément et assurer le respect des SLAs et KPIs.

Profil Recherché

  • Français et anglais courants (écrit et oral).
  • 4 à 8 ans d’expérience en implémentation et support de logiciels d’entreprise.
  • Expertise en API, solutions cloud et migration de données.
  • Expérience en déploiement de solutions à grande échelle et gestion de clients.
  • Excellentes compétences en communication, présentation et formation.
  • Capacité à gérer plusieurs projets et à travailler avec des équipes distantes.
  • Bonnes compétences analytiques et résolution de problèmes.
  • Bonus : Connaissances en HTML, JavaScript, JIRA, ou expérience dans l’industrie du bien-être/spa.

Pourquoi Rejoindre Zenoti ?

  • Rejoignez une entreprise innovante et en pleine croissance.
  • Salaire compétitif & avantages attractifs.
  • Évolution de carrière dans un environnement international.
  • Une équipe dynamique, collaborative et diversifiée.

Envie de relever le défi ? Postulez dès maintenant !

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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About The Company

Zenoti is a leading cloud-based, business software used by spas, salons and medi-spas. With our all-in-one solution, spa and salon managers are more easily able to manage all aspects of their business from managing their appointment book, billing through a POS, CRM, employee schedules and payroll, inventory, running marketing promotions, enabling online booking and online sales and more. Zenoti clients are also able to drive real business results, things like increasing the customer retention, customer spend and cutting down on cost.

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