Senior Product and Technology Operations Manager

Job Description

As an Senior Product and Technology Operations Manager, you will lead the operational and project management efforts that drive clarity, accountability, and efficiency across the Product & Technology (P&T) organization.

This role combines operational leadership, financial acumen, and data-driven innovation—with a focus on improving how the P&T organization manages budgets, operational processes, and cloud-related expenses. You will play a central role in leveraging AI and automation to streamline operations, supporting FinOps practices, and enable smarter, faster decision-making.

Key Responsibilities:

• Develop and implement operational frameworks that enhance planning, execution, and accountability across P&T initiatives.
• Design and deploy structured, automated, and AI-informed processes (e.g., Power Automate) to improve reporting, visibility, and decision-making.
• Lead cross-functional operational projects, ensuring alignment between P&T, Finance, IT, HR, and other corporate functions.
• Partner with Operation, Engineering, and others to optimize cloud budgets, support FinOps practices, and identify opportunities for efficiency and savings.
• Establish and track KPIs and performance metrics that measure efficiency, predictability, and impact across operations.
• Promote a culture of operational excellence and innovation, driving continuous improvement through structure, insight, and automation.

#LI-OC1

#LI-Hybrid

Qualifications

• Bachelor’s degree in finance, business administration, economics, or a related field.
• 5+ years of experience in operations, or hands-on project management, preferably within a SaaS or technology organization.
• Proven success leading cross-functional initiatives that improve operational efficiency, governance, or process effectiveness.
• Strong analytical and problem-solving skills with the ability to apply data and KPIs to guide decisions and measure outcomes. Understanding of budgeting principles, with exposure to cloud cost management and FinOps practices – an advantage.
• Experience in applying AI and automation tools (e.g., Power Automate) to enhance business processes. Comfortable using BI and project management tools (e.g., Tableau, Power BI, Monday.com, Excel) and learning new systems as needed.
• Excellent communication, collaboration, and stakeholder management skills.
• Highly organized, proactive, and detail-oriented, with a passion for driving structure, clarity, and measurable results.
• Fluent in English, with strong verbal and written communication skills – must.