Senior Product Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking an experienced Senior Product Manager to lead the ongoing development and evolution of our CXone Expert product solution. In this pivotal role, you will drive product strategy that supports our customer-facing products, partner ecosystems, and analytics capabilities while collaborating closely with technical engineering leaders, customers, and sales teams.

As a key member of the Product team reporting to our Director of Product, you'll be responsible for gathering and prioritizing feature requirements with input from customers, sales, and competitive offerings. This position demands someone passionate about delivering outcomes. The ideal candidate demonstrates commitment, ownership, flexibility, careful planning, and attention to detail as they shape the product roadmap that drives customer outcomes.

About the team:

We're a high-performing product team delivering exceptional knowledge management solutions for our customers. Our diverse team spans Design, Product Management, Technical Writing, and Product Marketing, collaborating across Denver, San Diego, New Jersey, and Cochabamba.

We embrace neurodiversity and varied perspectives, recognizing that our collective strength comes from our differences. Our success is measured through customer acquisition and retention—we're focused on outcomes, not just outputs.

As a full-stack product team handling both inbound and outbound responsibilities, we're united by our commitment to impact-driven outcomes and collaborative success. We believe we win when we all win together.

We are creating a new Generative AI (GenAI) tool for enterprises that will help employees efficiently locate documentation and improve their writing.

How will you make an impact?  

• Contribute to the product strategy and roadmap definition in collaboration with others on the team ensuring alignment of company objectives, product vision and customer feedback. 
• Builds business cases that satisfy significant market needs and revenue opportunities, is able and willing pitch business cases to senior management and elaborate on the “what” and “why”. 
• Responsible for product and services definition: necessary features and functionality and the release criteria (product requirements document); produces and manages usability studies, product metrics, competitive, customer and market analysis into product requirements to identify new opportunities 
• Strives to be a subject matter expert in their strategic focus area(s) by identifying the challenges our customers’ face and defines new opportunities to improve our customers’ experience 
• Effectively communicate the product vision and requirements to the development team
• Engage frequently with the development team: to lead agile ceremonies toward feature delivery 
• Interface with the engineering leadership to identify requirements and convert them into executable stories for software development using the Agile method 
• Make trade-off decisions between possible and desirable requiring a good sense of what is technically feasible 
• Review detailed technical requirements and specifications documentation to ensure that the product being built aligns with the product vision
• Evaluate competitors and the market for capability-oriented and emerging development and technology trends; identifies unmet market needs that leverage Cxone Expert technologies, strengths and market leadership 
• Ensure all elements of launch are understood and planned for, including coordinating launch timelines with downstream customers
• Partner with Product Marketing to collaborate on go-to-market plans as appropriate for any launches impacting end-customers and partners 
• Can operate under limited supervision, drive results, and set priorities independently 

Have you got what it takes?

• 5+ years working as a Product Manager
• Manager of one who works with minimal directiondriving features from idea to reality
• Proven track record of successfully managing and releasing complex SaaS products 
• Knowledge of key Product Management Principles, Agile Scrum and UX Centered Design principles
• Leadership, communication and presentation skills both written and oral 
• Demonstrated experience effectively communicating with Sr. Leaders and Executives
• Proven ability to build strong cross functional relationships
• Possesses a unique blend of business and technical savvy; a big-picture vision, the drive to make that vision a reality, and technically credible to lead teams of world-class software developers
• Stays current on product trends, and advancements, while increasing technical acumen
• Bachelor’s Degree in business, technology, or technical related field, Master’s degree preferred

What are the technologies and tools we use?

• Agile, Scrum
• SQL
• API (Postman)
• AWS services
• LLM, AI

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.