Senior Product Manager, Commerce Cloud

Salesforce is the #1 AI CRM, leading workforce transformation with AI+Data+CRM. This Senior Product Manager role in Commerce Cloud focuses on B2C Commerce, driving the vision of Agentic Commerce. The PM will define roadmaps, author user stories, and collaborate with Engineering, UX, and GTM teams to deliver high-quality, engaging products. Responsibilities include owning product vision, understanding customer needs, partnering with UX and Engineering, prioritizing work, and continuously improving the product.

Must Have

• Own the product vision and roadmap
• Understand customers’ and partners’ business needs
• Be a “source of truth” for marketing, sales, channel partners, customer support
• Work in close partnership with UX team for design artifacts
• Partner with Engineering to deliver desired functionality
• Continuously prioritize work
• Collaborate closely with other product managers
• Experience working directly with customers
• Hands-on experience authoring concise, clear epics and user stories for an agile engineering team
• Ability to work effectively as part of a distributed remote team
• Outstanding written and verbal communication skills
• Energized by deep-dive discussions with architects and engineers on topics like distributed systems, API design, and security protocols
• Proactive & an agent of change
• 4+ years of experience in Product Management
• Bachelor's degree in Computer Science, Engineering, or a related technical field

Good to Have

• Knowledge of open identity and security standards (e.g., OAuth, OIDC, SAML, FIDO2/WebAuthn, SCIM)
• Experience managing products that serve as a platform for other internal or external development teams

Perks & Benefits

• Benefits and resources to find balance
• AI agents to accelerate impact
• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Salesforce’s Commerce Cloud is a market leader in its category, as recognized by Gartner and other analysts. Commerce is one of the most exciting product areas at Salesforce; E-commerce is a fast-evolving category with a dynamic competitive landscape. We are well-positioned to win in the market, with amazing assets in our portfolio (including B2C Commerce, B2B Commerce, OMS, Headless, Payments), a diverse and recognizable customer base of world-class companies, and unwavering executive focus.

The Commerce Cloud PM will join our B2C Commerce team working with Engineering, UX, and GTM teams to deliver our vision of Agentic Commerce. The PM will work with research teams and customers to understand the best product we can deliver, help to define the roadmap, author user stories with clearly defined goals and acceptance criteria, and work directly with scrum teams to deliver on that vision.

You are:

• Passionate about high-quality user experience and creating products that engage and delight
• A patient and persistent advocate for excellence
• Comfortable leading through ambiguity
• Able to inspire a diverse and talented team to do their best work in service of a shared vision
• Strongly opinionated, but you hold your opinions lightly and are quick to adapt to new information and always open to a better answer
• A pragmatic visionary, comfortable bridging the space between big ideas and down-in-the-weeds details
• Skilled at navigating multiple priorities and making tradeoffs to deliver the highest value to customers

Your responsibilities:

• Own the product vision, understand our customers’ and partners’ business needs, spot new opportunities, and turn your insights into a roadmap, backlog, and requirements.
• Be a “source of truth” for and co-own the success of marketing, sales, channel partners, customer support and other teams that help deliver our products to market.
• Work in close partnership with our UX team to turn requirements into world-class design artifacts and with our engineering teams to create technical architecture and actionable work.
• Partner with Engineering to deliver the desired functionality to plan, removing roadblocks as they arise.
• Continuously prioritize work so that we are always focused on what is most important.
• Collaborate closely with other product managers to align features and schedules across our various work streams.
• Above all, do all of the little things that are needed in order to iterate and improve the product.

Requirements:

• Experience working directly with customers to understand their needs, align their expectations, and balance competing demands.
• Hands-on experience authoring concise, clear epics and user stories for an agile engineering team.
• Ability to work effectively as part of a distributed remote team.
• Outstanding written and verbal communication skills — you will be the face of the product to a diverse range of internal and external stakeholders.
• You are energized by deep-dive discussions with architects and engineers on topics like distributed systems, API design, and security protocols. This invigorates you, it doesn't scare you.
• Proactive & an agent of change: You don't wait for things to happen. You identify opportunities for improvement and lead others through results and empathy.
• 4+ years of experience in Product Management, with a focus on security, identity, developer platforms, or large-scale technical infrastructure.
• Bachelor's degree in Computer Science, Engineering, or a related technical field.

Highly desirable:

• Knowledge of open identity and security standards (e.g., OAuth, OIDC, SAML, FIDO2/WebAuthn, SCIM).
• Experience managing products that serve as a platform for other internal or external development teams.