Senior Recruiting Coordinator/Office Coordinator

SurveyMonkey is seeking a Senior Recruiting Coordinator/Office Coordinator for its Ottawa office. This hybrid role involves approximately 75% recruiting coordination and 25% office coordination. The Recruiting Coordinator will manage complex interview scheduling, ensure data integrity in Greenhouse, and provide an exceptional candidate experience. As Office Coordinator, the role focuses on ensuring a positive in-office experience for employees, handling queries, and coordinating events. The position requires working from the Ottawa office three days per week.

Must Have

• Be a SurveyMonkey ambassador, providing exceptional experience to candidates and employees
• Own complex interview scheduling responsibilities using Goodtime
• Communicate interview logistics and updates to interviewers and candidates
• Ensure data integrity in Greenhouse (applicant tracking system)
• Plan and execute quarterly in-office events
• Act as the frontline for employees' in-office queries (badging, food services)
• Coordinate with building management as needed
• Seek out opportunities to improve processes
• Support ad hoc projects and requests
• 2+ years of experience as a Recruiting Coordinator
• Hyper-organized with keen attention to detail
• Customer-centric focused
• Ability to effectively communicate and collaborate at all levels
• Ability to think on your feet and solve problems effectively
• Comfortable working with and supporting others in different time zones
• Curiosity and enjoyment in problem-solving and improving processes
• Interest in Recruiting or Human Resources

Good to Have

• Experience with Greenhouse
• Experience with Goodtime

Perks & Benefits

• Flexible, hybrid environment
• Thoughtfully designed offices
• CHOICE Fund for employee well-being
• Global company with diverse teams
• Opportunities for career growth
• Commitment to an inclusive workplace

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—the company helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

The company is adding a Sr. Recruiting Coordinator/Office Coordinator to support our Ottawa office. This is an exciting time to join our team and help shape employee experience! In this hybrid role, we anticipate you spending ~75% of your time as a Sr. Recruiting Coordinator and ~25% as an Office Coordinator. You will report to the Associate Manager, Recruiting Operations.

Recruiting Coordinators are the linchpin of the Recruiting Team - owning both process and experience. You will be responsible for building trusted partnerships as you schedule interviews across teams, functions, and geographies. You are also instrumental in providing an exceptional experience for all our candidates. As the Office Coordinator, you will provide exceptional customer service to ensure our employees in Ottawa have a positive in-office experience.

This opportunity is hybrid and requires you to work from the office in Ottawa 3 days per week.

What you’ll be working on

• Be an ambassador, providing all candidates and employees with exceptional experience at every touchpoint, whether during an interview or as an employee.
• Own complex interview scheduling responsibilities in our scheduling platform Goodtime for the candidate lifecycle, including phone, virtual and onsite interviews, and candidate pregames and roundups.
• Communicate interview logistics and updates in a timely, friendly manner to interviewers and candidates.
• Ensure data integrity in our applicant tracking system, Greenhouse.
• Plan and execute quarterly in-office events.
• Act as the frontline for employees' in-office queries, including badging and food services, and coordinate with our building management as needed.
• Seek out opportunities to improve our processes - we appreciate fresh eyes and are always looking to improve!
• Support ad hoc projects and requests as needed.

We’d love to hear from people with

• 2+ years of experience as a Recruiting Coordinator
• Hyper-organized with a keen attention to detail, you have a knack for juggling multiple tasks.
• Customer-centric focused; you put the candidate or employee’s needs first and can effectively communicate and collaborate at all levels of the organization.
• Think on your feet; you can solve problems effectively when things go awry.
• Teamwork makes the dream work; you are comfortable working with and supporting others in different time zones.
• Curiosity: You enjoy problem-solving and improving processes.
• Interest in Recruiting or Human Resources.
• Experience with Greenhouse and Goodtime is a plus.

The company believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from an office up to 3 days per week.

#LI-Hybrid

Why the company? We’re glad you asked

At the company, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

The company is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.