ServiceNow Customer Workflows Business Lead (m/f/d)

Devoteam is seeking a ServiceNow Customer Workflows Business Lead to drive digital transformation at an enterprise level. This role involves strategically advising clients, developing business areas, and building modern Customer Workflows on innovative platforms. The successful candidate will be responsible for advancing the Customer Workflows sector, identifying new business opportunities, leading workshops, implementing ServiceNow solutions (CSM, FSM, SPM, Procurement, Supplier Lifecycle), and building and managing an expert team.

Must Have

• At least 5 years of experience in Customer Workflows in a consulting role
• Profound knowledge in ServiceNow CWF (or similar solutions like Salesforce)
• Experience in pre-sales, proposal creation & C-level stakeholder management
• Proven experience in leading projects and teams
• Very good consulting and soft skills (analysis, presentations, moderation)
• Fluent in German and English

Good to Have

• Experience in moderating customer workshops
• Existing C-level network in the DACH region
• Industry knowledge (e.g., telecommunications, finance, tech, healthcare, retail)

Perks & Benefits

• Flexible working models (remote/hybrid) with flexible hours and locations
• Company car and job bike leasing with tax advantages
• Modern IT equipment (choice of device)
• Diverse training via Devoteam Academy (certified trainings, language courses)
• International development opportunities for career growth
• Corporate Benefits with a wide range of offers
• Comprehensive additional benefits (pension, direct insurance, capital-forming benefits)
• Structured onboarding with Integration Day and mentor program
• Attractive bonuses for referring new colleagues
• Modern, centrally located offices
• Get-togethers, parties, and team events

Company Description

As an international, technology-independent consulting company with over 25 years of experience, we are proven experts in digital strategies, platform technologies, cybersecurity, and corporate transformation. Worldwide, we work with more than 10,000 tech and business leaders and have around 5,000 certifications. Our role as a strategic key partner is underlined by leading cloud and service providers such as AWS, Google Cloud, Microsoft, Salesforce, ServiceNow, and SAP.

We invite you to shape the digital future with us – and develop innovative visions and solutions for our customers.

What awaits you at Devoteam

We live a modern work culture – flexible, trust-based, and focused on your personal development. With us, you receive:

• Flexible working models – whether remote or hybrid – with individually plannable working hours and locations
• Company car and job bike leasing with attractive tax advantages
• Modern IT equipment – You decide which work device suits you best
• Diverse training opportunities via our Devoteam Academy, including certified trainings and language courses
• International development opportunities for your personal career boost at Devoteam
• Corporate Benefits with a large selection of offers in various areas
• Comprehensive additional benefits such as company pension scheme, direct insurance, and capital-forming benefits
• A structured onboarding process with Integration Day and mentor program for your successful start with us
• Attractive bonuses, if you inspire new colleagues for us
• Modern and centrally located offices
• Get-togethers, parties and team events for exchange and shared fun

Job Description

Do you want to shape digital transformation at an enterprise level instead of just talking about it? Do you want to strategically advise, develop business areas and build modern Customer Workflows on one of the most innovative platforms in the world?

Then we are looking for exactly you as a ServiceNow Customer Workflows Business Lead (m/f/d), to strengthen our growing ServiceNow team with your expertise.

Your tasks

As a ServiceNow Customer Workflow Business Lead (m/f/d), you are the central expert when it comes to modern, digital customer processes. You…

Strategy & Business Development

• are responsible for the further development of the Customer Workflows area within Devoteam
• actively build new business opportunities – based on your industry and technology expertise
• create offer strategies, support pre-sales and develop our CWF pipeline

Consulting & Customer Leadership

• advise customers on IT and business challenges in the CWF area
• identify optimization potential and develop future-proof solutions
• conduct workshops, requirements analyses and decision-making processes at C-level

Implementation & Delivery

• accompany the introduction of ServiceNow solutions (CSM, FSM, SPM, Procurement, Supplier Lifecycle, among others)
• support rollout, training and change management
• work closely with project managers, developers and architects

Internal Further Development

• build and lead your own expert team
• support recruiting, marketing and community activities
• shape our ServiceNow excellence with your vision

Qualifications

You are a strong match for us if the following applies to you:

Must-Haves

• at least 5 years of experience in the Customer Workflows environment in a consulting role
• profound knowledge in ServiceNow CWF (or comparable solutions like Salesforce)
• experience in pre-sales, proposal creation & C-level stakeholder management
• proven experience in leading projects and teams
• very good consulting and soft skills (structured analysis, presentations, moderation)
• fluent German and English

Nice-to-Haves

• experience in moderating customer workshops
• existing C-level network in the DACH region
• industry knowledge in e.g. telecommunications, financial services, tech, healthcare, public sector, retail, manufacturing

Additional Information

We believe in potential. Feel free to apply even if you don't fully meet all requirements. With the right attitude, curiosity and support from your team, you can grow quickly with us.

We look forward to your application!

Recruiting Team – Devoteam Germany

de.recruiting@devoteam.com

Further job offers can be found at: ServiceNow Jobs - Devoteam Germany