Solutions Engineer

Storylane is seeking a Solutions Engineer to empower marketing and sales teams with interactive product demos, driving product-led growth. This role involves assisting customers with demo builds, basic troubleshooting, and product usage questions. The Solutions Engineer will bridge engineering and customer-facing teams, solving practical issues for users. Storylane, launched in 2021, serves major clients like Gong, Amazon, and NASDAQ with its demo automation platform.

Must Have

• Good understanding of HTML and general web fundamentals (DOM, CSS basics, browser behaviour)
• CS/Engineering background or equivalent technical knowledge
• Strong communication skills

Good to Have

• Frontend engineering exposure
• Experience dealing with customers (support, onboarding, troubleshooting, etc.)

About Storylane

At Storylane, we are on a mission to let marketing and sales teams share product experiences with buyers to drive Product-led growth. We are a team of 40+ spread across the world and are great buddies on zoom.

About the role

Skills: CSS, HTML, JavaScript

We’re looking for a Solutions Engineer who can help customers get the most out of Storylane. This role sits between engineering and customer-facing teams, and is ideal for someone who understands how the web works and enjoys solving practical issues for users. You will be involved in both post-sales and pre-sales

Storylane has been crushing it since we launched in 2021. We've got Gong, Amazon, NASDAQ, and other major players using our demo automation platform.

Responsibilities

• Assist customers with demo builds, basic troubleshooting, and product usage questions.
• Understand customer issues clearly and work with internal teams when needed.
• Help configure HTML/CSS-related fixes or adjustments inside the product.
• Support the team in creating or improving demo experiences.
• Communicate updates or solutions clearly to customers and teammates.

Requirements

• Good understanding of HTML and general web fundamentals (DOM, CSS basics, browser behaviour).
• CS/Engineering background or equivalent technical knowledge.
• Frontend engineering exposure is appreciated but not mandatory.
• Strong communication skills — ability to explain things simply.
• Experience dealing with customers (support, onboarding, troubleshooting, etc.) is a plus.