Customer Success Manager

About Storylane

At Storylane, we are on a mission to let marketing and sales teams share product experiences with buyers to drive Product-led growth. We are a team of 10 spread across the world and are great buddies on zoom.

About the role

We're looking for amazing “CSM”! You will help onboard and expand our customers.

Storylane has been crushing it since we launched in 2021 (3.5x revenue growth in 2023, 2.5x in 2024). We've got Gong, Amazon, NASDAQ, and other major players using our demo automation platform.

The ideal person:

• Demonstrated experience supporting and onboarding customers in B2B space for 2-3 years
• Has good presentations skills needed for QBR
• LOVES going deep into products to problem solve for customers
• Expert in understanding the customer needs , and demonstrated knowledge with sales or marketing tech stack
• Experience working through intercom, email and zoom calls with customers
• Able to create and edit support content
• Able to work autonomously on a remote team
• Excellent written and verbal communication skills

What You’ll Do:

• Own onboarding customers from post-sale
• Guide them through best practices and customize Storylane to meet their needs.
• Conduct kick-off calls, training sessions, and product walkthroughs tailored to each customer’s goals.
• Monitor account health and usage metrics to identify risks and opportunities for expansion.
• Proactively engage customers to encourage feature adoption and surface insights that help them succeed.
• Collaborate closely with Product, Support, and Sales to advocate for customer needs and influence roadmap priorities