Enterprise Customer Success Manager (US Remote)

Storylane is seeking an Enterprise Customer Success Manager to onboard and expand customers for their interactive product demo platform. The company has experienced significant revenue growth since its 2021 launch, scaling to $10M ARR and 4,000 customers, including major players like Gong, Amazon, and Microsoft. This remote role involves driving product-led growth by enabling marketing and sales teams to share product experiences with buyers.

Must Have

• 3+ years in B2B SaaS Customer Success, Implementation, or Solutions with enterprise customers
• Partnered closely with marketing and sales teams (RevOps, Demand Gen, Sales Enablement, AEs)
• Strong executive communication skills, including clear agendas, crisp recaps, and steady QBRs
• Owned renewals and expansions, or partnered tightly with Sales on commercials
• Ability to build account plans that convert adoption into growth
• Deep product understanding to solve problems and unblock customers
• Experience running multi-stakeholder onboarding (admins, champions, IT/security, exec sponsors)
• Comfortable working independently in a remote, fast-moving team
• Excellent written and verbal communication skills
• Experience using Intercom (or similar), Zoom, and a CRM/support toolkit
• Own enterprise onboarding post-sale and drive customers to fast, measurable time-to-value
• Lead kickoffs, success plans, trainings, and tailored walkthroughs for sales and marketing use cases
• Build relationships with day-to-day users and executive sponsors across Sales and Marketing
• Run QBRs and exec check-ins to align on outcomes, usage, next steps, and expansion paths
• Monitor account health, spot risk early, and drive action
• Proactively increase adoption by sharing best practices and recommending workflows
• Partner with Sales, Support, and Product to resolve issues and prioritize feedback

About Storylane

At Storylane, we are on a mission to let marketing and sales teams share product experiences with buyers to drive Product-led growth. We are a team of 40+ spread across the world and are great buddies on zoom.

About the role

We’re looking for an amazing “CSM” at Storylane! You’ll help onboard and expand our customers.

Storylane has been crushing it since we launched in 2021 (3.5x revenue growth in 2023, 2.5x in 2024). In 2025, we scaled to $10M ARR and 4,000 customers, and we’re building fast with a lean, remote team. We've got Gong, Amazon, Microsoft, NASDAQ, and other major players using our demo automation platform.

The ideal person:

• 3+ years in B2B SaaS Customer Success / Implementation / Solutions, with enterprise customers.
• Has partnered closely with marketing and sales teams (RevOps, Demand Gen, Sales Enablement, AEs) and can work confidently with VP/Head/Exec stakeholders in those orgs.
• Strong at executive communication: clear agendas, crisp recaps, and steady QBRs (Quarterly Business Reviews).
• Has owned renewals and expansions (or partnered tightly with Sales on commercials) and can build account plans that turn adoption into growth.
• Loves going deep on product to solve problems and unblock customers.
• Can run multi-stakeholder onboarding: admins, champions, IT/security (when needed), and exec sponsors.
• Comfortable in a remote, fast-moving team; can work independently and follow through.
• Excellent written and verbal communication skills.
• Experience using Intercom (or similar), Zoom, and a CRM/support toolkit.

What You’ll Do:

• Own enterprise onboarding post-sale and drive customers to fast, measurable time-to-value.
• Lead kickoffs, success plans, trainings, and tailored walkthroughs for sales and marketing use cases.
• Build relationships with day-to-day users and executive sponsors across Sales and Marketing.
• Run QBRs and exec check-ins: align on outcomes, usage, next steps, and expansion paths.
• Monitor account health (adoption, usage, outcomes), spot risk early, and drive action.
• Proactively increase adoption by sharing best practices and recommending workflows that fit each team.
• Partner with Sales, Support, and Product to resolve issues, prioritise feedback, and improve the rollout playbook.
• Own renewals and drive expansion across your book of business: identify growth signals, run upgrade conversations, and close the loop through renewal.