Sr Manager BNPL Credit Product Compliance

PayPal UK is seeking a Senior Manager BNPL Product Compliance to join its UK Compliance team. This role involves developing and implementing Compliance strategies, frameworks, and policies for PayPal's BNPL credit products in the UK market. The successful candidate will provide second-line compliance oversight, lead risk management projects, and ensure regulatory adherence while supporting business growth. They will collaborate with various internal teams, report on key risks, and maintain expertise in BNPL and credit product regulation, focusing on positive customer outcomes.

Must Have

• 8+ years relevant experience
• Bachelor’s degree or equivalent
• In-depth strategic thinking and ability to work in a fast-paced, cross-functional environment
• Ability to keep customer and key regulations at the forefront of decision-making
• Experience leading complex projects and problem resolution related to risk management
• Ability to develop and implement strategies for risk mitigation and compliance
• Subject matter expertise in BNPL and credit products and regulation
• Demonstrable understanding of Conduct Risk assessment and measurement
• Experience with risk assessments, annual oversight and monitoring plans, and policy development
• Ability to report key risks and KPIs into UK governance

Good to Have

• Experience in leadership and line management of compliance managers
• Proactive support and constructive challenge to business functions
• Comfortable with subjectivity and ambiguity, taking considered positions on risk exposures
• Flexibility to change and adapt decisions
• Experience building effective and diverse direct and virtual teams
• Active role in developing and mentoring at all levels

Perks & Benefits

• Flexible work environment (hybrid model: 3 days in office, 2 days remote/office)
• Employee shares options
• Health insurance
• Life insurance
• Benefits and resources for financial, physical, and mental health

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

PayPal UK Limited (“PPUK”) is seeking a dynamic, innovative, and driven subject matter expert to join our high-performing UK Compliance team as Senior Manager BNPL Product Compliance.

This role reports to the PPUK Compliance Director and will play a critical role in supporting the compliant growth of the PayPal business in the key UK market by developing PayPal’s Compliance strategies, frameworks and policies and ensuring effective implementation across all functions of the UK and Global business which support the UK markets and its customers, through proactive support and constructive challenge.

In this role, you will to need to demonstrate in-depth strategic thinking and the ability to work in a fast-paced, cross functional environment, keeping the customer and key regulations at the forefront of decision making to make business-oriented recommendations aligned to risk appetite.

Job Description:

Essential Responsibilities:

• Lead complex projects and problem resolution efforts related to risk management.
• Collaborate with teams to identify and analyze risks that may impact operations and assets.
• Develop and implement strategies for risk mitigation and compliance.
• Assess current business trends to inform risk management practices and improvements.
• Drive global process improvements through effective project management and stakeholder engagement.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Core Duties and Key Strategic Objectives

• Leadership and line management of PPUK Compliance managers.
• Provision of second line market compliance oversight & advisory support to BNPL Credit product and servicing teams across the UK and Global enterprise.
• Risk & Compliance Program delivery, including risk assessments, annual oversight and monitoring plans, policy development.
• Effective reporting of key risks and KPIs into UK governance, including PPUK Product Governance, Outsourcing, Conduct and Customer Outcomes, Risk and Audit & Risk Committees, along with other global fora.
• Delivery of new and existing product compliance reviews to support identification and appropriate mitigation of first line operational and regulatory risks, in line with PPUK policy and risk appetite.
• Ongoing maintenance of SME knowledge to facilitate effective advice and oversight of current and emerging risks.
• Collaboration with internal teams (such as PPUK functional leaders, Global Financial Crime, Program enablement, internal control partners, product leaders) to drive effective risk mitigation plans and supporting business requirements.
• Collaboration with global risk and compliance teams, across all three lines of defence, to support strategic development, policy / process alignment and continuous improvement of risk and compliance management frameworks.

You Will Also

In this role you will be critical to the successful execution of the UK and Global risk and compliance programmes. To achieve this, you will also need to :

• Act as a trusted partner to business and enablement teams and work to implement Programme, new product and BAU change to comply with the evolving regulatory and internal control environment
• Design and implement oversight frameworks for future expansion programs
• Be highly visible in engaging with varied Sales & Marketing stakeholders.
• Be comfortable delivering and navigating constructive challenge
• Demonstrate subject matter expertise in BNPL and credit products and regulation.
• Be a champion for positive customer outcomes and provide a demonstrable understanding of Conduct Risk assessment and measurement
• Be comfortable with subjectivity and ambiguity, taking a considered position on risks exposures, sometimes based on limited information.
• Be flexible to change - remaining open to new information or approaches and adapting decisions accordingly.
• Be accountable for building effective and diverse direct and virtual teams, attracting and retaining skilled talented individuals as well as taking an active role in developing and mentoring at all levels.
• Deputise for the Compliance Director as needed

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.