Sr. Support Engineer 2 - AppDynamics, Zabbix, Splunk, SQL, Azure, Monitoring Tools, Observability

Scope:

• Cloud Application Monitoring Lead to drive proactive monitoring strategy, optimize alerting systems, and enhance operational visibility for our mission-critical applications. This role focuses on improving monitoring effectiveness, reducing noise, and minimizing customer-impacting incidents through automation, analytics, and best practices.

Our current technical environment:

• Microsoft Azure
• VMware Esxi

What you’ll do:

• Monitoring Strategy & Governance
• Define and implement enterprise-level monitoring frameworks for cloud and hybrid applications.
• Establish monitoring KPIs, SLAs, and continuous improvement processes.
• Drive alert noise reduction initiatives and enhance signal-to-noise ratio.
• Operational Excellence
• Analyze incident trends and monitoring gaps to recommend preventive measures.
• Implement root cause analysis (RCA) processes for monitoring-related issues.
• Ensure all critical applications have effective health, performance, and availability monitoring.
• Tooling & Automation
• Lead integration and optimization of monitoring tools (AppDynamics, Zabbix, Splunk, etc.).
• Oversee automation of repetitive monitoring tasks and alert triaging.
• Evaluate and recommend new monitoring technologies.
• Collaboration & Leadership
• Partner with application, infrastructure, DevOps, and SRE teams to improve observability.
• Mentor monitoring engineers and ensure adherence to best practices.
• Act as the escalation point for critical monitoring-related issues.

What we are looking for:

• Experience: 9-12 years in IT Operations, Database, Application Monitoring, or related roles, with at least 3 years in a lead or managerial position.
• Technical Expertise: Strong knowledge of monitoring tools such as AppDynamics, Zabbix, Splunk, and related integrations.
• Experience in cloud platforms (AWS, Azure, or GCP) and containerized environments (Kubernetes, Docker).
• Familiarity with logging, metrics, and tracing frameworks (e.g., ELK stack, Prometheus, Grafana).
• Experience in deploying and managing SAAS.
• Familiar with Supply Chain Management Products (Optional but will give an edge to candidates)
• Process & Improvement: Proven track record in reducing alert noise, improving monitoring coverage, and preventing customer-impacting incidents.
• Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to influence and lead cross-functional teams.
• Preferred Qualifications:
• ITIL Foundation or similar certification.
• Experience with AIOps platforms and machine learning–driven monitoring.
• Background in performance engineering or capacity planning.
• Immediate Joiners Preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Us

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com

“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.

Blue Yonder, Inc.

15059 N Scottsdale Rd, Ste 400

Scottsdale, AZ 85254