Staff Community Manager, Policy & Strategic Response (EMEA)

4 Months ago • 7 Years +
Community Management

Job Description

As a Staff Community Manager, Community Policy & Strategic Response (EMEA), you will be working with Reddit's global growth organization. You will provide expertise and guidance on ensuring community policies are understood and enforced. You will be handling crisis situations, requiring cross-functional coordination and communication to mitigate risks. The role requires strategic thinking, risk assessment, and the ability to manage multiple stakeholders. You will be ensuring international growth strategies are in alignment with community policies, identifying and assessing potential risks, providing support on community policy issues, and representing communities in policy initiatives.
Good To Have:
  • Experience in Trust & Safety or Crisis Management
  • Native fluency in English + proficiency in another language
  • Experience managing decisions across multiple markets and languages
  • Experience driving and managing multiple projects in a deadline-driven environment
  • Experience briefing difficult decisions to leadership
Must Have:
  • 7+ years of Community-oriented program and policy management experience
  • Experience with platform moderation and online communities
  • Expert communication skills and experience working in a fast-paced environment
  • Experience providing decision support and advice to peers and leaders
Perks:
  • Group Personal Pension Scheme with Employer match
  • Private Medical and Dental Scheme
  • Income Replacement Programs
  • Family Planning Support
  • Gender-Affirming Care
  • Mental Health & Coaching Benefits
  • Bike to Work scheme
  • Flexible Vacation & Reddit Global Days Off

Add these skills to join the top 1% applicants for this job

cross-functional
growth-strategies
communication
risk-management
risk-mitigation
game-texts
quality-control

Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 101M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com.

Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and 101M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com.

We are searching for an experienced community professional with direct experience in policy or trust & safety to join Reddit’s Community team. The Community team plays a key role in helping Reddit realize its mission: empowering communities and making their knowledge accessible to everyone. 

As Staff Community Manager, Community Policy & Strategic Response (EMEA), you will support and partner directly with our global growth organization, providing critical expertise and guidance on ensuring our community policies are understood and enforced consistently across our global markets. You will help partner teams make critical business and platform decisions under significant time challenges and stakeholder scrutiny, with the community’s best interests always top of mind. 

You will handle crisis situations that require cross-functional coordination and communication to leadership, in order to mitigate serious risks to the company or the Reddit community.

You will need to be personally resilient, flexible, and able to direct multiple stakeholders towards agreeable solutions. To do this effectively, you are likely someone who can think strategically about risk, while also being able to probe the details of fast-moving situations. A candidate who has operated at the intersection of policy, program management, and business operations may be particularly suitable. 

You Will:

  • Ensure that our international growth strategies, community programs, processes, and initiatives are informed and in alignment with Reddit’s central community policies.
  • Proactively identify and assess potential risks, work with cross-functional stakeholders to develop risk mitigation approaches, and drive cross-functional implementation, particularly relating to platform and business decisions that may impact international communities directly. 
  • Provide support and consultation on inbound community policy issues impacting international markets
  • Operate independently, and be confident managing multiple internal, cross-functional stakeholders, balancing differing opinions and goals, and assessing community-informed risk to provide effective recommendations.
  • Ensure that communities in international markets are represented in any policy initiatives, decisions, and campaigns.
  • Have a keenness for listening to the needs of communities, distilling those learnings into actionable insights, and facilitating community policy discussions with internal teams and international mods. 

What We Can Expect From You:

  • 7+ years of Community-oriented program and policy management experience in a role with global scope. 
  • Experience with platform moderation and knowledge of trends in online communities and social media - especially the possible impacts business decisions can have on communities in multiple cultural contexts.
  • Expert communication skills and experience working in a multi-tasking and fast paced environment across multiple time zones .
  • Experience providing decision support and advice to peers and leaders.
  • Effective at consensus-building, and communicating with internal audiences.

Bonus Points

  • Experience in Trust & Safety, Strategic Response, or Crisis Management.
  • Native Fluency in English + proficiency in one or more of the following languages: Spanish, German, French, Portuguese, Italian
  • Experience managing decisions across multiple markets and languages.
  • Experience driving and managing multiple projects simultaneously in a deadline-driven environment.
  • Experience framing and briefing difficult decisions to leadership.

Benefits:

  • Group Personal Pension Scheme with Employer match
  • Private Medical and Dental Scheme
  • Income Replacement Programs
  • Family Planning Support
  • Gender-Affirming Care
  • Mental Health & Coaching Benefits
  • Bike to Work scheme
  • Flexible Vacation & Reddit Global Days Off

 

 

 

 

 

 

 

 

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

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