Strategic Insights and Alignment Manager

The COO Office at ServiceNow is seeking a Strategic Insights and Alignment Manager to drive operational excellence and strategic execution. This high-visibility individual contributor role involves supporting and evolving the company’s enterprise OKR program and other high-impact COO initiatives. The manager will partner with senior leaders to translate strategy into measurable outcomes, facilitate alignment, and accelerate execution. Key responsibilities include strategic alignment, OKR execution, performance data analysis, executive communication, and leading cross-functional workstreams. The role also involves refining operating frameworks and exploring AI-enabled operations to improve efficiency and insights.

Must Have

• Support and evolve enterprise OKR framework
• Partner with senior leaders to translate strategy into measurable outcomes
• Facilitate discussions for objective clarity and alignment
• Collect, synthesize, and analyze performance data
• Develop high-quality executive-ready presentations and reports
• Lead cross-functional workstreams for COO initiatives
• Refine performance and operating frameworks
• Utilize AI-enabled tools for efficiency and insights
• 8+ years in business operations, strategic planning, program management, consulting, analytics, or performance management
• Hands-on experience with OKR, KPI, or performance management programs
• Strong analytical and problem-solving skills
• Outstanding written and verbal communication
• Structured, detail-oriented, and operationally excellent approach
• Ability to influence without authority and collaborate across matrixed organizations

Perks & Benefits

• Equity
• Variable/incentive compensation
• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Work matters. It’s where we spend a third of our lives—and the workplace of the future should be a place where people thrive. That’s why we put people at the heart of everything we do.

People matter. Our teams are driven by a passion for learning, building, and innovating. Whether you're in engineering, sales, finance, or another function, every role is designed to create meaningful impact and provide room to grow.

About the role

The COO Office drives operational excellence, cross-functional alignment, and disciplined execution across ServiceNow. We are seeking an Strategic Insights and Alignment Manager to support and evolve the company’s enterprise OKR program and other high-impact COO initiatives. This is a high-visibility individual contributor role that blends strategic thinking, operational rigor, analytical insight, and exceptional communication. You will partner closely with the Director of Enterprise Strategic Programs, cross-functional operations teams, and senior leaders to drive alignment, simplify complexity, and accelerate execution across the company.

What you get to do in this role:

Strategic Alignment & OKR Execution

• Support and evolve ServiceNow’s enterprise OKR framework, including planning, alignment, quarterly reviews, reporting, and continuous improvement.
• Partner with senior leaders to translate strategy into measurable outcomes and ensure vertical and horizontal alignment across functions.
• Facilitate discussions to clarify objectives, identify dependencies, resolve misalignments, and drive accountability.

Analytics, Insights & Performance Reporting

• Collect, synthesize, and analyze performance data to identify trends, insights, and recommendations.
• Distill complex performance signals into concise, decision-ready insights.
• Partner with Digital Technology and Data Analytics teams to ensure dashboards and performance metrics are designed for clarity, accuracy, and executive usability.

Executive Communication & Storytelling

• Develop high-quality executive-ready presentations, narratives, and reports for the COO and senior leadership team.
• Present complex information clearly and persuasively, tailoring messaging to different audiences.
• Support leadership reviews and enterprise program updates with clear storytelling and strategic framing.

Program Leadership & Cross-Functional Collaboration

• Lead cross-functional workstreams that underpin the Enterprise OKR program, performance management, and other COO initiatives.
• Anticipate risks, identify interdependencies, and keep programs on track through structured, repeatable operating mechanisms.
• Influence without authority, build strong relationships across the company, and promote a culture of operational excellence.

Framework Innovation & AI-Enabled Operations

• Help refine and improve performance and operating frameworks, playbooks, and best practices.
• Use AI-enabled tools to improve efficiency, insights, and workflows; explore opportunities to embed AI into performance processes.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years in business operations, strategic planning, program management, consulting, analytics, or performance management in a high-growth enterprise or SaaS company.
• Hands-on experience with OKR, KPI, or performance management programs, including alignment, facilitation, tracking, and reporting.
• Strong analytical and problem-solving skills, with ability to synthesize data into actionable insights.
• Outstanding written and verbal communication, with demonstrated ability to create compelling executive materials.
• A structured, detail-oriented, and operationally excellent approach to managing programs and deadlines.
• Demonstrated ability to influence without authority and collaborate across complex matrixed organizations.

For positions in this location, we offer a base pay of $143,600 - $251,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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