As a Concierge at the award-winning Westgate Park City Resort & Spa, you will provide guests with information about the local area, attractions, and restaurants, assisting with bookings and transportation. You will also help resolve minor guest complaints and build relationships with other businesses to enhance the guest experience. The role requires embodying core values of integrity, passion, and a strong work ethic, welcoming guests from around the globe to Park City's unparalleled skiing and mountain escapades.

Must Have

• Provides guests with information about the local area, attractions, restaurants
• Assist guests with booking/scheduling attractions, restaurant reservations
• Assists guests with booking transportation; airline boarding passes and travel information if necessary
• Helps resolve minor guest complaints in order to provide the guest with the best experience
• Build relationships with other businesses and departments to improve guest experience
• Impeccable communication skills
• Ability to work unsupervised and proven decision-making skills
• Knowledge of Park City and the surrounding areas
• Must be able to stand for an extended period of time as 90-100% of the shift is standing
• Ability to work a flexible schedule to include weekends and holidays
• Occasional carrying and lifting of items up to 25 pounds
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Good to Have

• Previous experience in a resort/hotel front desk or concierge environment

Perks & Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs
• Highly discounted Epic Locals Ski Pass
• FREE Ski, Snowboard and Mountain Bike equipment Rentals
• FREE garage parking
• $2.00 in meals in Team Member Breakroom

Company Description

$20.00 / Hour - Use our Daily Pay benefit and get access to your pay as you need it.

Immerse yourself at the award winning Westgate Park City Resort & Spa, nestled at the epicenter of the Canyons Village base within Park City Mountain. Enveloped by unparalleled skiing and year-round mountain escapades, our resort offers an invigorating and fulfilling workplace environment. From artists gracing the Sundance Film Festival, to athletes honing their skills at the Utah Olympic Park, to adventurers seeking a mountain retreat, our guests hail from every corner of the globe. Embark on this journey with our team and together, let's extend a warm welcome to the world in Park City.

Job Description

As a Concierge, you will:

• Provides guests with information about the local area, attractions, restaurants.
• Assist guests with booking/scheduling attractions, restaurant reservations.
• Assists guests with booking transportation; airline boarding passes and travel information if necessary.
• Helps resolve minor guest complaints in order to provide the guest with the best experience.
• Build relationships with other businesses and departments to improve guest experience.
• Other duties as assigned.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.

Qualifications

• Impeccable communication skills.
• Ability to work unsupervised and proven decision-making skills.
• Previous experience in a resort/hotel front desk or concierge environment preferred.
• Knowledge of Park City and the surrounding areas.
• Must be able to stand for an extended period of time as 90-100% of the shift is standing.
• Ability to work a flexible schedule to include weekends and holidays.
• Occasional carrying and lifting of items up to 25 pounds.
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Why Westgate?

• Highly discounted Epic Locals Ski Pass.
• FREE Ski, Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.