Monitoring Analyst 24/7 | Medellín

Join our Monitoring team as a 24/7 Monitoring and Technology Support Analyst. This full-time, hybrid role in Medellín focuses on ensuring operational continuity by proactively detecting incidents and providing support for requests. You will manage various tools, resolve incidents, and contribute to the stable and efficient performance of the company’s technological services. This position is ideal for detail-oriented individuals passionate about technology and platform monitoring.

Must Have

• Perform continuous monitoring of applications, services, and technological platforms.
• Manage tools like SAP (basic level), Transfer, Teradata console, META4, Jenkins, and Infopos.
• Detect, analyze, and escalate incidents; manage requests within service levels.
• Create and follow up on tickets using designated tools.
• Analyze data and indicators to identify abnormal behaviors and propose preventive actions.
• Document findings, procedures, and best practices.
• Intermediate to advanced experience in monitoring technological platforms.
• Experience in database management and information analysis.
• Availability to work 24/7 shifts.

Perks & Benefits

• Unique culture with supportive work environment
• Personalized development opportunities
• Health insurance
• Life insurance
• 100% paid sick leave
• Vacation requests starting from 1 day
• Employee fund
• Time off for birthdays, graduations, and weddings
• English classes and conversation sessions
• Learning opportunities through SoftwareOne University program
• Career growth opportunities
• Recognition strategies
• Team-building activities

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Monitoring and Technology Support Analyst | 24/7

Scope: Full-time | Hybrid

Are you looking for a role where your analytical skills and data management abilities truly make an impact?

Do you have a passion for platform monitoring and want to take on a key role in ensuring operational continuity for a growing company?

Join our Monitoring team and become part of the technological core that drives our company’s operations. We are looking for people who are passionate about technology, detail-oriented, and eager to take on challenges that ensure the stability of our systems. If you enjoy working with multiple tools, resolving incidents, and contributing to the optimal functioning of services, this is the ideal place to grow and showcase your talent.

What your day-to-day would look like:

This role is focused on ensuring operational continuity, proactively detecting incidents, and providing support in handling requests—contributing to the stable and efficient performance of the company’s technological services.

• Perform continuous monitoring of applications, services, and technological platforms.
• Manage tools such as SAP (basic level), Transfer, Teradata console, META4, Jenkins, and Infopos.
• Detect, analyze, and escalate incidents, as well as manage requests and requirements within established service levels.
• Create and follow up on tickets using the organization’s designated tools.
• Analyze data and indicators to identify abnormal behaviors and propose preventive actions.
• Document findings, procedures, and best practices.

What we need to see from you

Profile: Technical or professional education in Systems or related fields, with intermediate to advanced experience in monitoring different platforms, as well as database management and information analysis.

Required Skills:

• Experience in advanced monitoring and operation of technological platforms.
• Basic knowledge of SAP.
• Proficiency with Teradata (console), META4, Jenkins, Infopos, and Transfer.
• Experience in incident and request management.
• Strong skills in data analysis and interpretation of monitoring metrics.
• Solid handling of ticketing tools.
• Availability to work 24/7 shifts.

---

Benefits

• A unique culture with lived corporate values that foster a grateful and supportive work environment.
• Personalized development opportunities aligned with your goals in the role.
• Health insurance
• Life insurance
• 100% paid sick leave
• Vacation requests starting from 1 day
• Employee fund
• Time off for birthdays, graduations, and weddings
• English classes and conversation sessions
• Learning opportunities through our SoftwareOne University program
• Career growth opportunities
• Recognition strategies
• Team-building activities

Job Function

Software & Cloud

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.